Summary
Overview
Work History
Education
Skills
Timeline
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Vianney Alvarez

San Juan,USA

Summary

I am looking for an opportunity where I can use my skills and abilities to contribute to the growth of the company. My desired goals are to do good at what I am told to do, and learn what it is like to work. I am always willing to learn something new as I do pick up on new skills pretty quick.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Foot Locker
12.2023 - Current
  • My position here with this company as a manager is to bring leadership skills. Leadership skills are an important key to being successful. Being an effective leader means guiding a team to achieve the company's objectives and contributing to a positive, productive work environment. One of my biggest accomplishments is being able to get out of my anti social bubble and working well with others despite any disagreements. I've learned to multitask and be patient with others around me in a busy environment. I'm a fast learner, so you show me once, and I'll pick up on it.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Sales Associate

Foot Locker
06.2022 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Volunteer

Boys & Girls
06.2021 - 08.2021
  • I was scheduled to get there at 7:30 and leave by 1:30. As soon as I would get there I grab the sign in binder and write the time I arrived. After I signed in I would walk to the game room and sit and interact with the kids until it was time for breakfast to be served. At 8:30 I would go to the kitchen area and get ready to distribute breakfast. When breakfast was done I would clean up in the kitchen and cafeteria. Then, would I finish I would go to where I was assigned to go and get lunch around 12:30 and finish off my day. I got to leave by 1:30. I would cover for the receptionist at times, answer phone calls, and take any messages. I would also greet parents and kids as they would come in and answer any questions that were asked.

Education

Associate of Arts - Accounting And Finance

South Texas College
McAllen, TX
05-2027

High school diploma -

Psja North High School
Pharr, TX
04-2023

Skills

  • Communication Skills
  • Phone Etiquette
  • Math
  • Retail sales
  • Organizational Skills
  • Customer service
  • Sales
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Conflict resolution

Timeline

Assistant Manager

Foot Locker
12.2023 - Current

Sales Associate

Foot Locker
06.2022 - 12.2023

Volunteer

Boys & Girls
06.2021 - 08.2021

Associate of Arts - Accounting And Finance

South Texas College

High school diploma -

Psja North High School

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Vianney Alvarez