Overview
Work History
Education
Skills
Timeline
Generic

VIANNEY BATES

Elkridge,MD

Overview

19
19
years of professional experience

Work History

Property Manager

Self Employed
06.2016 - Current
  • Provide superior customer service and communication with tenants and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
  • Process unit maintenance and repair projects, tenant complaints, and work order requests
  • Create invoices and collect rent, late fees, deposits, insurance premiums, taxes, and operating expenses
  • Liaise between landlords and prospective/actual tenants
  • Meet with potential tenants to show properties, explain occupancy terms, and negotiate rent
  • Tracks total expenses and identifies areas to reduce and manage costs effectively.

Correctional Officer

Texas Department of Criminal Justice
10.2019 - 10.2022
  • Performed security observation duties and responded to emergencies.
  • Maintained security and inmate safety through vigilant monitoring preventing disturbances, assaults, and escapes.
  • Implemented good judgement by using training and common sense to quickly determine the best course of action to take necessary steps to achieve a desired outcome.
  • Wrote detail-oriented reports on inmate affiliation and inmate activity.
  • Used interpersonal skills to interact and effectively communicate with inmates and others to maintain order.
  • Implemented contingency and emergency preparedness planning of efforts to enable movement of 250 inmates on a daily basics.
  • Provided administrative security support procedures for visitor control, employee identification, and safeguarding of inmates and properties.
  • Investigated and responded to incidents of inmate misconduct.
  • Liaise with other state and federal law enforcement agencies to facilitate movement of inmates, throughout the state of Texas.

Team Leader

T-Mobile
04.2015 - 08.2019
  • Provided excellent communication skills to fit the wants and needs of customers by being people oriented and paying attention to detail
  • Assumed assistant manager responsibilities which included opening and closing store, counting cash, handling operational procedures, and floor coaching
  • Achieved a resolution rate of 90% by employing comprehensive issue analysis and collaborative problem-solving, leading to reduced escalations
  • Increased (Key Performance Indicators) KPI by implementing business practices in regard to customer retention and satisfaction
  • Assisted with store scheduling as it pertains to stocking, merchandising and inventory functions on a weekly basics
  • Led and developed a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions, and providing total solutions to every customer
  • Maintained an above-average 98% customer satisfaction score, reflecting the ability to consistently meet and exceed customer expectations
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Event Planner Manager

Creations Jovevevi
08.2005 - 08.2017
  • Managed day-to-day business operations.
  • Coordinated schedules and timelines for events.
  • Coordinate with participating vendors during event planning ensuring seamless event execution.
  • Negotiated contracts with clients and booked event spaces
  • Established a strong reputation for delivering exceptional customer service and exceeding client expectations.
  • Created engaging visual displays for various events, including weddings, corporate functions, and social gatherings.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Participated in the interviewing, selection, hiring, training and performance evaluations

Intern

Orangeburg County Sheriff's Office
01.2014 - 05.2014
  • Supported crime scene processing by collecting and documenting evidence under supervision, contributing to proper preservation of crucial information with the Criminal Investigations Division.
  • Observed and supported detectives in investigations by gathering evidence and conducting interviews under supervision.
  • Communicated and did follows up with victims in the Victims Advocate Unit.
  • Assisted with administrative tasks as needed, ensuring smooth operations within the department and timely completion of paperwork.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.

Education

Bachelor of Science - Criminal Justice

South Carolina State University
Orangeburg, SC
05.2014

Skills

  • Bilingual- English and Spanish
  • Microsoft Office
  • Account Management
  • Strong Work Ethic
  • Contract Negotiation/Review
  • Multitasking
  • Event Planning/Management
  • Interpersonal Skills
  • Problem-Solving Abilities
  • Leadership Qualities

Timeline

Correctional Officer

Texas Department of Criminal Justice
10.2019 - 10.2022

Property Manager

Self Employed
06.2016 - Current

Team Leader

T-Mobile
04.2015 - 08.2019

Intern

Orangeburg County Sheriff's Office
01.2014 - 05.2014

Event Planner Manager

Creations Jovevevi
08.2005 - 08.2017

Bachelor of Science - Criminal Justice

South Carolina State University

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VIANNEY BATES