Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vianney Figueroa

Tulsa,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Floor & Decor
Tulsa, OK
10.2023 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Developed strong customer relationships to encourage repeat business.
  • Followed up on sales leads through outbound calling.
  • Updated customer information in the database accurately.
  • Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
  • Answered incoming calls from potential customers, provided product information and answered questions.

Sales Assistant

Hollister.Co
Tulsa, OK
07.2021 - 09.2025
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Resolved customer complaints in a timely manner.
  • Fostered relationships with customers to expand customer base and retain business.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained accurate inventory records by using an inventory scanner to scan barcodes on products.
  • Participated in new hire training and development tasks.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Union High School
Tulsa, OK
05-2022

Associate of Science - Nursing

Tulsa Community College
Tulsa, OK

Certificate - Billing And Coding

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Issue resolution
  • Database management
  • Payment processing
  • Sales support
  • Customer relationship management
  • Training participation
  • Time management
  • Product knowledge
  • Effective communication
  • Multi-line phone systems
  • Account updating
  • Credit card payment processing
  • Order and refund processing
  • Clerical support
  • Medical terminology proficiency
  • Anatomy and Physiology Knowledge
  • Fluent Spanish speaker
  • Microsoft office

Timeline

Customer Service Representative

Floor & Decor
10.2023 - Current

Sales Assistant

Hollister.Co
07.2021 - 09.2025

High School Diploma -

Union High School

Associate of Science - Nursing

Tulsa Community College

Certificate - Billing And Coding

Penn Foster Career School

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Vianney Figueroa