Vianny Gonzalez

Managed customer bank accounts by processing deposits, mortgage payments, and withdrawals. Processing and booking new loans by collecting financial documents, Compiling customer data, preparing reports, and meeting preparations all while maintaining efficient and exquisite customer support service.

• Reduced errors in data entry by maintaining strict attention to detail when inputting borrower information into the system.
• Demonstrated adaptability by quickly learning new software programs as needed in order to streamline work processes for increased productivity.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Met customer service goals and exceeded customer expectations.