Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vianny Torres

Kissimmee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Talent Acquisition Specialist

Support Services Group
08.2023 - 03.2024
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.

Administrative Assistant

Tourrem Wood Solutions INC
01.2021 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Agent Services Representative

VoiceTeam Call
04.2015 - 06.2019
  • Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
  • Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
  • Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
  • Followed up on department reports, contact information and missing enrollment and agent information.
  • Delivered world-class customer service to internal and external customers.
  • Delivered exceptional customer service through active listening and problem-solving techniques.
  • Conducted thorough market research to identify potential business opportunities for agents.

Education

Industrial- Organizational Psychology - Psychology

UAPA
Dominican Republic
04.2024

English Certificate - English

Valencia Community College
Orlando, FL
01.2011

High School Diploma -

Politecnico Nuestra Sra De Las Mercedes
Santiago
08.2009

Skills

  • Applicant Tracking Systems
  • Data-driven decision-making
  • Onboarding Processes
  • Candidate Sourcing
  • Screening resumes
  • Recruitment

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Talent Acquisition Specialist

Support Services Group
08.2023 - 03.2024

Administrative Assistant

Tourrem Wood Solutions INC
01.2021 - 05.2023

Agent Services Representative

VoiceTeam Call
04.2015 - 06.2019

Industrial- Organizational Psychology - Psychology

UAPA

English Certificate - English

Valencia Community College

High School Diploma -

Politecnico Nuestra Sra De Las Mercedes

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Vianny Torres