Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Viany Rojas

Tampa

Summary

Dynamic Front Office Medical Assistant with proven expertise in patient scheduling and insurance verification at Advent Health Tampa. Recognized for exceptional customer service and meticulous attention to detail, ensuring operational efficiency and confidentiality. Adept at referral processing and cash handling, consistently enhancing patient experiences and streamlining office workflows.

Overview

16
16
years of professional experience

Work History

Front Office Medical Assistant

Advent Health Tampa
Tampa
10.2024 - Current
  • Greeted patients and verified patient information.
  • Checking in and checking out patients, and collecting payments.
  • Daily cash closing.
  • Scheduled, canceled, and rescheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Request referrals and authorization to primary care providers.
  • Reviewed data obtained from referring physicians for completeness and accuracy.
  • Obtains physician approval for referrals.
  • Process the referral in the Epic system, assigning it to the corresponding appointment.
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Collaborated with team members to ensure the accuracy of referral data entered into the system.
  • Adhered to HIPAA regulations when dealing with confidential patient information.

Front Desk Medical Assistant

Dr. Mahesh R. Patel
Tampa
03.2024 - 10.2024
  • Greeted patients upon arrival and verified necessary paperwork was completed accurately.
  • Maintained confidentiality of all patient records according to HIPAA guidelines.
  • Prepared charts for upcoming appointments
  • Assisted in the front office with filing, faxing, photocopying and other clerical duties.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Assisted with insurance verification process prior to appointment scheduling or treatment procedures being performed.
  • Checked in patients, updated demographic information and collected co-pays and fees as required.
  • Schedule and confirm patient appointments, and revise appointments as needed.
  • Request referrals and authorization to the primary care provider or insurance with the correct CPT codes.
  • Obtains physician approval for referrals.
  • Scan and upload the patient's documents and paperwork to the database.
  • Answered multi-line phone system, routed calls appropriately and took messages as needed.
  • Collected co-payments from patients at time of service.

Passenger Service Agent

AGI Alliance Ground International Services
Tampa
09.2023 - 05.2024
  • Verified identification of passengers for security purposes.
  • Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
  • Maintained accurate records of passenger manifests and checked luggage tags.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Weighed luggage and collected fees for excess baggage.
  • Ensured all safety protocols were followed during the check-in process.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Making claims related to the de delay of the luggage.

Level 6 Leader - IT Role

National Postal Services
Bogota
01.2015 - 07.2019
  • Provided technical support for end users in the utilization of ERP applications.
  • Created training materials to ensure successful implementation of new ERP modules.
  • Monitored performance levels and identified areas needing improvement in ERP operations.
  • Identified potential risks associated with implementing a new or upgraded version of ERP.
  • Collaborated with other departments to develop optimal strategies for integrating their workflow into an existing ERP framework.
  • Led client presentations, building case for product implementation and showcasing solutions in real-world scenarios.
  • Promoted continuous improvement for IT governance processes.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Created comprehensive test plans prior to deploying applications into production environment.
  • Conducted regular meetings with stakeholders to review progress and provide updates on status of projects.
  • Identified potential risks associated with each project and developed strategies to mitigate those risks.
  • Coordinated with stakeholders, customers, vendors, and team members to ensure the successful implementation of projects related to the ERP and HR

ERP Administrator

Compensar Caja de Compensacion Familiar
Bogota
03.2009 - 02.2015
  • Provided technical support to users experiencing difficulties with the ERP software.
  • Performed upgrades of ERP systems as needed to ensure optimal performance.
  • Conducted tests on various aspects of the ERP system such as functionality, scalability, usability.
  • Configured and maintained ERP systems to ensure efficient operation.
  • Integrated third-party applications with existing ERP systems as needed.
  • Analyzed existing business processes and made recommendations for improvement using the ERP system.
  • Developed documentation outlining procedures for utilizing the features of the ERP software.
  • Developed training materials for users on how to utilize the ERP software effectively.
  • Managed user access permissions in accordance with company policies and regulations.
  • Implemented security protocols to protect data integrity within the ERP system.
  • Collaborated with IT team members to develop an effective strategy for deploying updates or patches to production environment.
  • Consulted users to determine areas in need of improvement.
  • Analyzed equipment performance records to determine need for repair or replacement.
  • Participation in the execution and implementation of seven ERP systems in the different projects of the organization.

Education

Computer Risk Management

Universidad Externado De Colombia
Bogota, Colombia
10-2013

Bachelor of Science - Public Accountant

Universidad Piloto De Colombia
Bogota, Colombia
09-2004

High School

Colegio Nacionalizado Jose Santos Gutierrez
El Cocuy, Colombia
12-1995

Skills

  • Patient scheduling
  • Insurance verification
  • Epic charting
  • Referral processing
  • Cash handling
  • Medical terminology
  • Customer service
  • Attention to detail
  • Problem solving
  • Maintaining confidentiality

Languages

English
Professional
Spanish
Native/ Bilingual

Affiliations

  • Listening music
  • Watching TV
  • Spend time with my family.

References

References available upon request.

Timeline

Front Office Medical Assistant

Advent Health Tampa
10.2024 - Current

Front Desk Medical Assistant

Dr. Mahesh R. Patel
03.2024 - 10.2024

Passenger Service Agent

AGI Alliance Ground International Services
09.2023 - 05.2024

Level 6 Leader - IT Role

National Postal Services
01.2015 - 07.2019

ERP Administrator

Compensar Caja de Compensacion Familiar
03.2009 - 02.2015

Computer Risk Management

Universidad Externado De Colombia

Bachelor of Science - Public Accountant

Universidad Piloto De Colombia

High School

Colegio Nacionalizado Jose Santos Gutierrez

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