Vibha V Thakare
Bentonville,AR
Summary
Detail-oriented professional with expertise in operations management and planning. Known for strong problem-solving abilities and effective project coordination, contributing to successful service outcomes and enhanced client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Associate (TA)
Walmart
Bentonville, AR
10.2024 - Current
- Stand, sit, and walk for long hours for 5 miles each day.
- Left weight around 20 lbs.
- Smile, greet, and thank customers with a positive attitude.
- Organize and maintain backroom storage areas.
- Process Claims, Inventory Management, Stocking shelves.
- Follow store policies and procedures, including safety guidelines.
- Delivered exceptional service through product guidance and support.
- Efficiently maintained floor cleanliness and stock levels to support smooth store operations.
Operations Integration Manager (TIPM)
Cognizant Technology Solutions
, India
08.2013 - 08.2014
- Company Overview: Cognizant Technology Solutions is a multinational technology company that provides IT services, including digital, technology, consulting, and operations services.
- Defined project scope, milestones, and deliverables in collaboration with stakeholders.
- Documented requirements and secured client sign-off on scope and design proposals.
- Led cross-functional meetings, tracked tasks, timelines, and published status updates.
- Established go-live processes and managed execution across teams.
- Identified and resolved project risks through Service Assurance ORT planning.
- Cognizant Technology Solutions is a multinational technology company that provides IT services, including digital, technology, consulting, and operations services.
Environment Delivery, Defect Management
Cognizant Technology Solutions
, India
03.2013 - 08.2013
- Managed release setup and coordination with test managers, architects, and environment teams.
- Analyzed project requirements, packaged and configured merchandise for each release.
- Resolved project issues by coordinating with cross-functional and third-party teams.
- Identified risks and communicated challenges to test leadership for mitigation.
- Delivered project metrics and updates to senior program and client stakeholders.
- Oversaw test user access and supported data management across testing streams.
Major Incident Manager and User Setup Coordinator
Cognizant Technology Solutions
, India
05.2008 - 02.2013
- 1st level support for HP Quality Centre for Testing.
- 1st Level support for Subversion (SVN) for configuration Management.
- Facilitate user access issue resolution under the ITSM incident management guidelines.
- Coordination of incidents with L2 Support.
- Setting up Exchange Account for new user and LDAP account membership for users.
- Adding Mainframe and sCVS rights for users.
Incident Analyst
Cognizant Technology Solutions
, India
07.2006 - 02.2008
- Software installations involving, Microsoft Office and all basic tools and utilities which are essential for a system, Incident Management.
- Troubleshooting Outlook issues, configuring outlook for employees, PST Creation, PST files tracking and retrieving data, Mailbox security.
Sr. Customer Support Associate
WNS Global
10.2005 - 07.2006
- Company Overview: WNS Global Services is a global business process management company.
- Handling inbound calls and providing first level customer support.
- Handling CRM tool for documenting the customer’s incidents.
- Making reservation for air, car and hotel and assisting for rescheduling the trip.
- WNS Global Services is a global business process management company.
Technical Support Engineer
Vcustomer Pvt Ltd
02.2004 - 06.2005
- Company Overview: Vcustomer is a provider of customer care and technical support services.
- Handling inbound calls and 1st level support for wired and wireless product.
- Installing, Configuring and maintenance of hardware components and VPN.
- Software installations involving, Microsoft Office and all basic tools and utilities which are essential for a system.
- Vcustomer is a provider of customer care and technical support services.
Education
Bachelor - Electronics
Vocational Electronics
India03-2004
Skills
- ITIL Framework
- Project Management
- Planning & Execution
- Operations Management
- People Management
- Service delivery
- Client oriented
- Problem-solving
- Requirement Management
- Product Management
- MS Project
- Remedy
- ServiceNow
- Peregrine
- MS Excel
- Windows
- Mainframe
- Inventory management
- Claims processing
- Customer support
- Stocking shelves
- Project management
- Effective communication
- Sales support
- Customer service
- Collaboration and teamwork
- Positive attitude
Certification
- Certified Scrum Master (CSM)
- ITIL v3 Foundation certified (EXIN)
- Microsoft certified Professional (MCP) in Managing and Maintaining the Server 2003 Environment.
- Level 1 Deutsch Language certified from Inlingua.
- Completed certificate course in soft skills and Accent from Miracles Institute.
Visa Status
H4 EAD, 01/02/27, False
Trainings And Activities
- Completed 16 hours of training in Certified ScrumMaster (CSM).
- Completed 40 hours of classroom training in Project Management Program (PMP).
- Completed 40 hours of ITIL Service Operations practitioners training.
- Conducted SharePoint 2003 and 2007 training for team members.
- Involved in creation, customization and development of Team SharePoint 2010.
- Creating the Knowledge Base for the team for better FCR on SharePoint 2007.
Area Of Expertise
- ITIL Framework
- Project Management / Planning & Execution
- Operations Management
- People Management & Service delivery
- Client oriented and problem-solving approach
- Requirement Management
- Product Management
Timeline
Team Associate (TA)
Walmart
10.2024 - Current
Operations Integration Manager (TIPM)
Cognizant Technology Solutions
08.2013 - 08.2014
Environment Delivery, Defect Management
Cognizant Technology Solutions
03.2013 - 08.2013
Major Incident Manager and User Setup Coordinator
Cognizant Technology Solutions
05.2008 - 02.2013
Incident Analyst
Cognizant Technology Solutions
07.2006 - 02.2008
Sr. Customer Support Associate
WNS Global
10.2005 - 07.2006
Technical Support Engineer
Vcustomer Pvt Ltd
02.2004 - 06.2005
Bachelor - Electronics
Vocational Electronics