Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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Vibin Parol

Vibin Parol

Dallas,TX

Summary

Innovative and results-driven QA leader with 18+ years of experience in driving quality across large-scale mobile and web platforms for JP Morgan Chase. Proven track record in managing QA for apps with over 60 million users, reducing crash rates below 1%, and improving automation efficiency by up to 50%. Expert in building high-performance teams, leading mobile-first QA transformations, and embedding test automation into CI/CD pipelines. Adept at translating business goals into scalable QA strategies that enhance performance, user experience, and customer retention.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Engineering Lead – Senior QA Manager

JP Morgan Chase & Co
Dallas, USA
01.2018 - Current
  • Lead QA for Chase Mobile Apps (iOS and Android) used by over 60M+ users.
  • Defined and executed test strategies across Digital Payments & Channels projects, including Quick Deposit (MySnap), Bill Pay (eBill), Amazon Deeplink, and ACH Transfers.
  • Enhanced QA efficiency by 40–50% through automation integration into CI/CD pipelines covering all Test Pyramids of unit, component, contract, E2E, and production validation testing.
  • Delivered key KPI’s like reduced crash rate (>1%), improved login render time(<1.5s) by using tools like Bugsnag, Splunk, Quantum Metric.
  • Lead 2 QA managers and 25 QA Engineers to deliver testing across Chase Mobile App native and microservices projects.
  • Championed critical firm wide OKRs related to app stability, user retention, and app rating improvements with various innovative solutions and recommendations.
  • Championed in working with external vendors SDK like MySnap (for photo and ID capture), Akamai (Zimperium for app security) to define testing impact and scope analysis.
  • Championed in delivering tested and certified Mobile apps in every two weeks, with robust strategy and team work.
  • Assisted in building a PVT (Production validation Test) with use of Automation framework and usage of BOTS – which helps in assisting critical crashes and production issue soon after the release.
  • Supported both Digital Service Release as part of “Backward compatibility” testing and also the Native App code release through new and enhancement feature delivery.
  • Led multiple innovation and global hackathon initiatives; executed proof-of-concepts related to automation of “Smoke Test” through Jenkins Pipeline that enhanced overall mobile Shift Left workflows.
  • Pioneered the onshore and offshore model, for a seamless round the clock delivery and handoff model – which worked well for delivering apps every two weeks.
  • Directed QA budgeting, capacity planning, and performance management for the entire QA org.

QA Lead, Toyota Financial Services

eCom Solutions, Inc
Plano, USA
08.2016 - 01.2018
  • Lead E2E QA management for financial services applications.
  • Built and scaled a QA team from scratch: hiring, onboarding, mentoring.
  • Managed vendor contracts, SOWs, and ensured QA standard compliance.

Associate Manager (QA)

Accenture LLP
Charlotte, USA
09.2006 - 07.2016
  • Managed QA for ATM and Claims Tech divisions at Bank of America.
  • Owned test estimations, planning, and execution across multiple projects.
  • Designed test plans aligned to business and compliance goals.

Education

Post Graduate Diploma - Business Administration (Marketing Management)

Symbiosis
Pune, India

Bachelor of Computer Applications (B.C.A) -

University of Madras
Chennai, India

Skills

  • Mobile Testing
  • Automation Testing
  • Functional Testing
  • Test Management
  • HP ALM
  • JIRA
  • Rally
  • Tosca
  • SOAP UI
  • Fiddler
  • Java
  • SQL
  • Oracle
  • Mainframe
  • Web Services (XML/SOAP)
  • CICS
  • Agile
  • Waterfall

Certification

  • AWS Certified Cloud Practitioner
  • MIT Sloan: AI for Business Strategy
  • Tricentis Tosca: Certified Professional, Web Services, Cross Browser Automation
  • Scrum.org: Professional Scrum Master (PSM I)
  • ISTQB Foundation & ISEB Certified
  • IIBF: Credit Card for Bankers
  • Banking Industry Generalist Certification

Personal Information

Title: Senior QA Manager | Mobile App Quality Assurance

Timeline

Engineering Lead – Senior QA Manager

JP Morgan Chase & Co
01.2018 - Current

QA Lead, Toyota Financial Services

eCom Solutions, Inc
08.2016 - 01.2018

Associate Manager (QA)

Accenture LLP
09.2006 - 07.2016

Post Graduate Diploma - Business Administration (Marketing Management)

Symbiosis

Bachelor of Computer Applications (B.C.A) -

University of Madras

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Vibin Parol