VIC MAURAIS
Management Professional
Portland,ME
Summary
People-focused operations manager with 20+ years of experience leading teams of up to 25 employees in a corporate environment. Recognized for creating stable, well-structured teams through clear expectations, performance metrics, and consistent coaching—without burnout or constant escalation. Experienced in workforce planning, operational accountability, and compliance. Seeking a corporate people management role that values predictability, trust, and sustainable results.
Overview
14
14
years of professional experience
Work History
Store Manager of Operations
Dollar General
Lebanon, ME
09.2022 - Current
- Managed and developed teams ranging from 10 to 25 employees, fostering a culture of accountability, clarity, and consistent performance.
- Set, tracked, and improved performance metrics to meet organizational goals while maintaining realistic workloads and expectations.
- Conducted regular coaching, feedback sessions, and performance reviews to support employee growth and retention.
- Implemented structured workflows and delegation practices to reduce reactive work and improve operational stability.
- Ensured compliance with corporate policies, procedures, and reporting requirements.
- Acted as a steady escalation point for issues, resolving challenges efficiently without creating unnecessary urgency or pressure.
- Corporate Environment
- Key Impact Highlights: - Two-time recipient of Dollar General’s Circle of Excellence award for outstanding achievements - Improved team performance through clear KPIs and consistent follow-up - Maintained reliable operations with minimal after-hours escalation - Built trust-based teams that operated effectively without constant supervision
Operations Manager
My Maine Retreat
West Newfield, ME
06.2012 - Current
- Oversee daily operations to ensure efficiency and adherence to quality standards of this VRBO.
- Implemented process improvements leading to guest occupancy rate of !00% for the previous 10 years.
- Developed training programs for staff, promoting skill development and operational knowledge.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
Education
Bachelor of Science - Physical Education And Coaching
Castleton University
Castleton, VTSkills
- People Leadership (10–25 Direct Reports)
- Performance Metrics & KPIs
- Coaching & Employee Development
- Scheduling & Workforce Planning
- Cross-Functional Communication
- Process Improvement
- Accountability & Goal Setting
- Conflict Resolution
- Compliance & Policy Adherence
Timeline
Store Manager of Operations
Dollar General
09.2022 - Current
Operations Manager
My Maine Retreat
06.2012 - Current
Bachelor of Science - Physical Education And Coaching
Castleton University
VERSION B — PEOPLE DEVELOPMENT & GROWTH MANAGEMENT
LinkedIn Headline (Version B): People Manager | Team Development | Performance Coaching & Metrics
LEADERSHIP APPROACH
- Leads through structure, clarity, and consistency rather than micromanagement
- Values sustainable productivity over burnout-driven output
- Prioritizes delegation, planning, and documentation to avoid always-on expectations
- Builds teams that perform well within normal business hours
ADDITIONAL NOTES
- Actively seeking a corporate people management role
- No retail roles
- Open to environments that respect boundaries and focus on long-term performance
VERSION A — STABILITY & OPERATIONS MANAGEMENT
LinkedIn Headline (Version A): People Manager | Corporate Operations | Team Performance & Stability
2024 and 2025 Circle of Excellence Award winner
This is the pinnacle of awards given to a Dollar General Store Manager based on Customer satisfaction, financial, and key performance indicators throughout the United States.