Vicar Calsado

Results-driven and highly accomplished NOC Manager with over two decades of progressive experience in network operations, systems engineering, and IT consultancy. Renowned for leading and developing high-performing Network Operations Center (NOC) teams with a focus on optimizing network, application, and system performance across diverse organizational requirements. Demonstrated expertise in designing strategic plans aligned with department goals and managing the execution of operational activities to achieve these objectives. Provides mentoring and technical leadership, promoting continuous skill improvement within teams.

Proficient in managing and escalating incident responses, deploying security patches, and collaborating with cross-functional teams to ensure robust IT infrastructure. Notable success in pre- and post-sales consultancy roles with a track record of driving growth in network solution projects and distribution. Recognized for pioneering key industry ventures, leading technical support services, and significantly contributing to corporate technical strategies.

Possesses a robust command of NOC Management, ITIL Service Management Framework, and advanced server and network technologies. Holds a spectrum of technical certifications, including ITIL, Microsoft Certified Professional, and IBM Certified Server Specialist, underpinning a consistent career trajectory marked by promotions and recognition as a thought leader in the IT domain.

Key Competencies:

• NOC Operations Management & Strategy
• Staff Development & Technical Coaching
• Event, Incident & Escalation Management
• Client Service & Relationship Management
• Infrastructure & Performance Optimization
• Cross-Functional Team Coordination
• Technical Training & Knowledge Transfer
• Technical Support & Problem Solving
• Financial Planning & Budget Management

Certifications:

ITIL Foundation Certificate in IT Service Management V4, Microsoft Certified Professional, and numerous others that validate extensive technical proficiency.

Awards:

Consistently earned promotions and recognition for leadership roles and contributions to establishing IT operations, from the inception of network solutions firms to expansion of multinational brands.

• Consistently being promoted to multiple roles for leading and supervising the NOC Team.
• Pioneered the establishment and development of Orville Networx, Inc. as a Network Solution and Distribution Firm from its conception until appointment as Distributor of Ovislink AirLive Networking Solutions, SurLink Network Passive Components, Stark Data Cabinets and Accessories, and Trustport Antivirus and Security Solutions for Philippine Market.
• Core Team Member that Pioneered the establishment of Linksys Philippines Representative Office, guiding the local introduction of Linksys Networking Solutions to become one of the Top Networking Brand in the Philippines
• Acquired by Linksys South East Asia Headquarter - Singapore Office for overseas job posting for an exceptional work at Linksys Philippines Representative Office and Provided Direct International Technical Supports across the South East Asian Region covering the countries of Singapore, Australia, Malaysia, Thailand, Indonesia, HongKong, India, Philippines and parts of the Middle East.
• Most notable Systems Engineer of Personal Computer Specialists, Inc., a business partner of IBM for having been appointed as Officer-in-Charge of Technical Support Services while still in Junior Position and led both Pre-Sales and Post-Sales Support Team, through successful completion of certifications for IBM Server Specialists, IBM Thinkpad Specialists and Microsoft Certified Professional; consequently paving way to the successful deployments of IBM Servers to key Corporate Clients of IBM in the Philippines.
• Academic Scholar - Four Semesters, Adamson University; Graduated with Best Design Thesis - Computer Engineering 1998; and Graduated with high honors both in Secondary and Primary Education