Vicarra Williams
Verizon Wireless
Leland,NC
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
Leland, NC, US
Open to relocation:
Yes
Minimum Desired Compensation
$51000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off
13
years of professional experience
Results-driven professional with over a decade of experience in customer service. Strong communication and problem-solving skills, dedicated to enhancing customer satisfaction and team collaboration.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
CS - PACT CHAMPION III
13 Years 5 Months- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction and retention.
- Managed high-volume calls while maintaining quality service standards and addressing complex issues promptly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Early Childhood Education Certificate - Early Childhood Education And Care
Skills
Customer service
Problem-solving
Critical thinking
Decision-making
Attention to detail
Computer skills
Excellent communication
Flexible and adaptable
Teamwork and collaboration
Calm under pressure
Active listening
Positive demeanor
Timeline
CS - PACT CHAMPION III
Verizon Wireless
04.2013 - CurrentRead More
Brunswick Community College
Early Childhood Education Certificate from Early Childhood Education And Care
Read More