Vicas Rickard
Gainesville
Summary
Proven achiever with experience adepted in packaging and labeling, and excelling in high-stress customer service. Demonstrated ability to streamline processes, enhancing efficiency and customer loyalty. Skilled in maintaining cleanliness and organization, with a self-motivated approach to tackling challenges and achieving results.
Overview
13
13
years of professional experience
Work History
Shipping
Dollar General Distribution Center
Gainesville
04.2025 - Current
- Coordinated logistics associated with shipping products or services overseas.
- Processed paperwork related to receiving, shipping, stocking.
- Collaborated with transportation companies to arrange cost-effective shipping solutions.
Warehouse Worker
Designs for Health
08.2020 - 10.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Forklift Driver
Softex Paper
Palatka
05.2017 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Maintained yard appearance, keeping ground clean and clear.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Provided feedback to management about efficiency improvements that could be made.
- Documented movements using computer tracking systems.
- Used forklifts to load trailers and pallets at warehouse.
Customer Service Representative
JSG
Palatka
03.2013 - 12.2016
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Miami Dade College
Miami, FLSkills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Customer service
- Time management
- Driving
Accomplishments
Achieved perfect attendance at work for a year straight.
Timeline
Shipping
Dollar General Distribution Center
04.2025 - Current
Warehouse Worker
Designs for Health
08.2020 - 10.2024
Forklift Driver
Softex Paper
05.2017 - 06.2020
Customer Service Representative
JSG
03.2013 - 12.2016
Miami Dade College