Proven track record in enhancing security and customer satisfaction at Centurion Security Agency, showcasing strong patrolling and verbal communication skills. Excelled in rapid incident response, achieving a safer environment. Demonstrated work ethic and punctuality across roles, from sales to housekeeping, contributing to efficiency and client trust.
Overview
40
40
years of professional experience
Work History
Security Guard
Centurion Security Agency
11.1989 - 03.2012
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Checked and verified photo identification prior to granting facility access.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Enhanced overall security by conducting thorough patrols and monitoring premises.
Improved response time to incidents by maintaining clear communication channels with team members.
Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Wrote detailed reports of all security breaches and investigations.
Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Sales Associate
Fairmart Department Store
09.1980 - 08.1992
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Housemaid
Mr. & Mrs. Jose Armella
09.1977 - 08.1980
Established trust with clients through consistent work ethics, reliability, discretion, and professionalism while performing housekeeping tasks.
Contributed to a healthy living environment by preparing nutritious meals for the family using fresh ingredients and following dietary restrictions if required.
Ensured timely completion of errands such as grocery shopping, prescription pick-ups, and dry cleaning drop-offs to support efficient household operations.
Demonstrated flexibility adaptability adjusting work schedules accommodate special events or unexpected changes in household routines.
Prevented potential damage to valuables by carefully handling fragile items during cleaning processes.
Disinfected bathrooms and removed mold from shower stalls and bathtubs.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Disposed of trash and recyclables each day to avoid waste buildup.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
Assisted families in maintaining a comfortable home by performing daily laundry duties, including washing, drying, folding, and ironing.