Vicenta Masso

• Supported clients and families with empathy and compassion during difficult times.
• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
• Evaluated clients' social, emotional, and psychological needs to create treatment plans.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Developed and implemented individualized treatment plans for clients.
• Monitored clients' progress to adjust treatment plans accordingly.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
• Educated clients and families on mental health, wellness and recovery topics.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Administered assessments to identify clients' needs and establish treatment plans.
• Updated client documentation for accurate, compliant and current records.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Coordinated external healthcare professionals to uphold high-quality, person-centered care.
• Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
• Developed and maintained strong relationships with community resources for successful referrals.
• Facilitated psychoeducational classes to help clients develop life skills.
• Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
• De-escalated stressful situations through individual and family crisis interventions.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Documented client progress and activities in accordance with agency policies and procedures.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Participated in professional development and training opportunities to enhance clinical skills.

• Establish rapport with the client to ask the necessary questions to gain information about their COVID-19 or non COVID-19 status and their contacts; maintain interpersonal, cultural, and interviewing sensitivity to build and maintain mutual trust
• Take contact’s/case’s personal information, medical history, and any other required or relevant information
• Uphold HIPAA Laws regarding confidentiality and privacy violations and breaches during the intake and interview processes, and understand the responsibility of having access to the individual’s personal information
• Work with individuals to help them to remember their most recent contacts during the timeframe they may have been infectious by asking open-ended and/or close-ended questions
• Actively listen to understand case’s/contact’s problem or issue from their perspective, and treat everyone with the respect and dignity to which all individuals are entitled
• Remain aware that every person has had life experiences that have marked them negatively (e.g
• Spirituality, religion, language, sexuality, poverty, discrimination, disability, and past interactions with government officials and health care providers) and express compassion, especially towards marginalized populations (immigrants, LatinX, Afro-Americans, LGBTQ, etc.)
• Make ethical, educated decisions as a result of virtual training, webinars, self-learning, and team leader coaching to identify cases (a person who has COVID-19) and/or contacts (a person who has been exposed to COVID-19) and recommend quarantine and/or isolation, and medical, social, or supervisory resources
• Assess cases’/contacts’ needs and ability to isolate or quarantine
• Educate the cases/contacts about symptoms of COVID-19; share knowledge of medical terms and principles of exposure, risks, infection and infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection of Covid-19
• Provide next steps should they experience any symptoms of COVID-19; support and encourage those in isolation for 10-14 days, and remind cases/contacts that they are helping New York communities to stay safe as they isolate and/or quarantine
• Link individuals with symptoms to testing, care, and the next step; refer cases/contacts for supportive services (food, medications, hotels to quarantine/isolate, money for unpaid expenses such light bill, rent, etc.)
• Provide information, telephone numbers of services such as domestic violence hotlines, New York City Health Hospital, NYC Paid family leave hotline, ambulance services, and mental/emotional health problems.

• Conducted assessments of mandated and voluntary participants, bio/psycho/social/spiritual evaluations including presenting problems from clients’ perspective; assessed use/abuse/dependence history, family and medical history and referred clients to psychiatrists; reviewed Pledges of Confidentiality and Limitations, Locadtr Assessments; Rules of Program, Rights of Clients, and HIPPA laws
• Created, reviewed, and updated treatment plans, as necessary
• Completed Substance Abuse/Dependence Worksheet to determine DSM-5 codes and ICD codes
• Used assessment tools: Columbia-Suicide Severity Rating Scale, SAFE-T to assess suicide risk; GAD-7 to determine if complete anxiety assessment is necessary; PHQ-9 and PHQ-A to determine level of depression; Alcohol Screening and Brief Intervention for Youth; PDSQ to determine disorder
• Conducted individual and group therapy sessions with clients challenged by mental illness/chemical abuse using evidence-based practices and techniques such as psychotherapy, Cognitive Behavior Therapy (CBT), Cognitive Therapy, Mindfulness Therapy, dialectical behavior therapy, and/or integration of therapies, etc
• Led educational and support groups regarding alcohol/drug rehabilitation, parenting techniques, anger management techniques, and domestic violence
• Prepared and maintained documentation, progress notes and updated records in EHR/eCR with pertinent and necessary information, in compliance with OASAS and NYC Department of Health/Mental Health guidelines
• Conducted outreach, advocacy and communicated with Human Resources Administration, school social workers, foster care, court systems and community services.

• Assisted Partners in various aspects of a successful practice including Real Estate, Corporate, and Trust & Estate Law
• Assisted Corporate Partner in establishing companies; communicated with clients, banks, and government agencies regarding corporate transactions, scheduled meetings, and conference calls between attorneys and clients
• Assisted Legal Partner with preparing a variety of documents, including filings for the NY State A.G.’s Office
• Assisted Real Estate Partner with preparing contracts of sale, drafting and filing tax returns; preparing default and redemption notices for shareholders, and communicating with all stakeholders about prospective auctions
• Assisted a Trust & Estate Senior Associate with preparing last wills and testaments, health care proxies, living wills, trust agreements, accountings, form 706 tax returns; receipts and releases, and correspondence.