Vicenta Robinson
Harvey,LA
Summary
Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Shalom Home Care
Grenta, LA
07.2019 - Current
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped client with medication self-administration.
- Documented care provided and submitted notes to supervisor.
- Managed patient transportation and appointment scheduling.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Provided entertainment and companionship through conversation, reading and board games.
- Cared for disabled children or children with sick or disabled parents.
Cashier Trainer
Raising Cane's Restaurants
Marrero, LA
05.2017 - 08.2021
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Helped with purchases and signed customers up for rewards program.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Counted and balanced cashier drawers.
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Documented existing system processes related to report generation and maintenance.
- Assisted management team with inventory counts of food products and beverage supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
Bachelor of Business Administration - Entrepreneurship, Marketing
Southern University At New Orleans
New Orleans, LA05-2024
Skills
- Team leadership
- Strong Verbal Communication
- Market Analysis
- Project Management
- Inventory Report
- Teamwork and Collaboration
- Project Planning
- Goal Setting
- Problem Resolution
- Scheduling and Coordinating
- Team Building
- Training and Development
- Work Planning and Prioritization
- Budget Management
- Customer Service
- Computer Skills
- Decision Making
- Calm Under Pressure
- Great team worker
- Client Safety and First Aid
- Compassionate Client Care
- Behavior Redirection
- Community Activities
- Home Cleaning and Sanitizing
- Meal Planning and Preparation
- Time Management
- Medication Administration
- Grocery Shopping and Storage
- Inventory Restocking
- Order Management
- Integrity and Honesty
- Problem-Solving
- Verbal and written communication
- Equipment Maintenance
- Inventory Counts
- Quality Control Checks
- Audit Support
- Auditing assistance
- Payment Processing
- Goal Setting and Achievement
- Administrative Support
- Project Coordination
- Team Collaboration
- Public Speaking
- Networking
- Written Communication
- Verbal/written communication
Timeline
Home Health Aide
Shalom Home Care
07.2019 - Current
Cashier Trainer
Raising Cane's Restaurants
05.2017 - 08.2021
Bachelor of Business Administration - Entrepreneurship, Marketing
Southern University At New Orleans
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