Overview
Work History
Education
Skills
Languages
SPEAK AND WRITE SPANISH AND ENGLISH
Timeline
Generic

VICENTA ZUNIGA

Overview

28
28
years of professional experience

Work History

INCOME TAX PREPARER

KIVAS INCOME TAXES SERVICE
06.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Identified potential audit red flags to minimize risk of IRS audits.

Medical Insurance Representative

Selfemeployee
11.2020 - 02.2023
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Administered oath to document signers to obtain affirmation of truth.
  • Checked documents and identifying credentials for all parties.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Drafted and executed notarial affidavits in accordance with applicable laws.
  • Checked documents for accuracy and correct signing before notarizing.

Postal Service Clerk

UNITED STATES POSTAL SERVICE
08.1995 - 06.2017
  • Interacted with customers by phone, email, or in-person to provide information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Sorted mail according to size, shape and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained and managed customer files and databases.

Education

GED -

Rio Grande City High School
Rio Grande City, TX

No Degree - BOKKEEPING AND EXECUTIVE SECRETARY

VALLEY SCHOOL OF BUSINESS
MCALLEN TX
09.1983

Skills

  • Mathematical Calculations
  • Tax Computing
  • Tax Code Knowledge
  • Federal and State Tax Returns
  • Records Management
  • Tax Law Compliance
  • Tax-Related Research
  • Tax Return Preparation
  • Tax Reporting

Languages

ENGLISH
Native or Bilingual

SPEAK AND WRITE SPANISH AND ENGLISH

I HAVE A DIPLOMA FROM MEXICO AS A EXECUTIVE SECRETARY AND BOOKKEEPER


SPEAK AND WRITE SPANISH AS A PROFFESIONAL

Timeline

Medical Insurance Representative

Selfemeployee
11.2020 - 02.2023

INCOME TAX PREPARER

KIVAS INCOME TAXES SERVICE
06.2017 - Current

Postal Service Clerk

UNITED STATES POSTAL SERVICE
08.1995 - 06.2017

GED -

Rio Grande City High School

No Degree - BOKKEEPING AND EXECUTIVE SECRETARY

VALLEY SCHOOL OF BUSINESS

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VICENTA ZUNIGA