Vicente Avila

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed positive relationships with customers through friendly interactions.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Answered customer inquiries and provided accurate information regarding products and services.

• Strengthened product branding initiatives by successfully implementing creative marketing strategies to maximize outreach and brand messaging. Developed retail managers and mobile sales associates on monthly goals.
• Handled human resource concerns, and established plans to handle issues consistently and efficiently.
• Hired talented, trainable team members, and drove new business strategies to grow revenues.
• Managed staff to optimize brand expansion initiative productivity.

Wage garnishment account manager: responsible for building relationships with Fortune 500 companies. Assigned to review over 45 clients' wage garnishments and payroll on a daily basis. Wage garnishments consist of reviewing state court orders such as child support, federal and state tax levies, student loans, and writs of garnishment. Conduct daily audits to complete employees payroll, making sure garnishments, benefits, and exemptions are processed correctly. Responsible for also reaching out to the attorney’s office and collection agencies to settle judgments and prevent any negative impact on my assigned clients.

Customer Service Supervisor
Responsible to supervise and coordinate job duties of employee’s engagement in customer service. Observe and evaluate employee’s performance on a daily basis. Train and instruct employees on companies’ performance goals. Responsible for completing weekly audits for payroll, attendance, disability, benefits, reviewed and processed financial impacts to customer’s accounts. Responsible for interviewing employees from outside and within the company for multiple career opportunities.