Vicente Munoz
Moreno Valley,CA
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Experienced GM and KM with over 20 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicate Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
General Manager
Luna Grill
Palm Desert, CA
05.2019 - Current
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Identified trends in customer marketplaces to develop valuable solutions.
- Utilized enterprise risk management software to improve operational insight and planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed budget implementations, employee evaluations and contract details.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
General Manager
California Fish Grill
Palma Desert, CA
09.2019 - 04.2021
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Identified trends in customer marketplaces to develop valuable solutions.
- Utilized enterprise risk management software to improve operational insight and planning.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Kitchen Manager
CPK
Temecula, CA
06.2004 - 09.2018
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
Education
GED -
San Jacinto High School
San Jacinto, CA06.2012
Skills
- Customer Service
- Microsoft Excel
- Supplier Monitoring
- Business Management Principles
- Hiring and Onboarding
- Sales Tracking
- Corporate Social Responsibility
- Financial Management
- Financial Forecasting
- Records Organization and Management
- Management Team-Building
- Business Leadership
- Marketing Management
Languages
Spanish
Full Professional
Timeline
General Manager
California Fish Grill
09.2019 - 04.2021
General Manager
Luna Grill
05.2019 - Current
Kitchen Manager
CPK
06.2004 - 09.2018
GED -
San Jacinto High School
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