Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vicente Ocampo

San Jose

Summary

Results-driven professional with a proven track record of driving efficiency, coordinating stakeholder relationships, and improving processes. Passionate about automation and data-driven decision-making, with extensive experience in cross-functional collaboration across engineering, business, and IT teams to implement and execute scalable service solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Meta
02.2024 - Current
  • Managed relationships across Meta world wide warehouses for customer and partner product returns to ensure SLA compliance.
  • Collaborated with stakeholders, leadership and 3rd party vendors to define project scope, objectives and deliverables.
  • Enhanced RMA (Return Merchandise Authorization) workflows, implementing a logging system that increased JIRA ticket closure speed by 15%.
  • Led cross-functional teams of up to 10 members to deliver IT initiative projects on time and within budget.
  • Generate and analyze performance metrics for senior management, providing insights on B2B and B2C customer service channels.
  • Administrated JIRA instance including creating workflows, projects and dashboards, helping to improve project resource and time efficiency.

Senior Technical Project Manager

eGain
10.2016 - 11.2023
  • Managed complex global SaaS and system integration projects with a focus on automation and service improvement.
  • Served as Scrum Master for third party partner integration development projects managing sprint planning and maintenance of backlog items.
  • Conducted risk assessments, created contingency plans, and monitored project risks throughout the project lifecycle.
  • Collaborated with architects and developers to define and validate the technical approach, strategy and deliverables for the project.

Project Manager

Cisco
07.2014 - 10.2016
  • Engaged with IT and business teams to develop data governance solutions across global finance operations.
  • Documented cross-functional business requirements and user stories to improve workflows.

Business Analyst/Project Manager

Riverbed
07.2013 - 07.2014
  • Led process improvement initiatives, identifying operational inefficiencies and implementing corrective actions.
  • Conducted gap analyses and presented findings to stakeholders.

Business Analyst/Project Manager

Space Systems Loral
02.2011 - 06.2013
  • Collaborated with engineers to develop standard operating procedures for performance testing of satellites.
  • Analyzed and documented test results, leveraging advanced diagnostic tools and implementing systematic root-cause analysis methodologies.

Project Engineer

Golf Achiever
11.2007 - 01.2011
  • Designed hardware improvements to reduce RMA returns and enhance product durability.
  • Optimized warehouse operations, reducing RMA processing time by 30%.
  • Managed end-to-end product testing and serviceability enhancements.

Education

Bachelors - Computer Engineering, Mathematics

San Jose State University
San Jose, CA
01.2008

Skills

  • Risk mitigation strategies
  • Resource Management
  • Communication
  • Operational process improvement
  • Systematic problem-solving
  • Quality Assurance
  • Data Analysis
  • JIRA project management

Certification

  • Business Analyst Certification, UC Irvine, Irvine, CA
  • Scrum Master certificate

Timeline

Senior Project Manager

Meta
02.2024 - Current

Senior Technical Project Manager

eGain
10.2016 - 11.2023

Project Manager

Cisco
07.2014 - 10.2016

Business Analyst/Project Manager

Riverbed
07.2013 - 07.2014

Business Analyst/Project Manager

Space Systems Loral
02.2011 - 06.2013

Project Engineer

Golf Achiever
11.2007 - 01.2011

Bachelors - Computer Engineering, Mathematics

San Jose State University

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