Vicente Pastoriza
Kissimmee,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Customer-oriented sales professional with 35 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Amenity Manager/Assistant Community Manager
Governmental Management Services
Kissimmee, FL
03.2024 - 03.2025
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Facilitated timely resolution to neighborhood challenges and tenant complaints.
- Developed and implemented policies, procedures, and regulations for the community association.
- Managing and maintaining amenities such as pools, gyms, lounges, and event spaces within the community.
- Ensuring a high level of service and addressing residents' or guests' concerns.
- Organizing, coordinating, community, or private events.
- Oversee vendors, contractors, and amenity staff to ensure smooth operations.
- Ensuring all amenities are clean, safe, and meet regulatory requirements.
- Implementing and enforcing rules for amenity use.
- Prepare, review, and issue estoppel certificates for lease agreements, property transactions, or legal disputes.
- Investigate reported community violations, gather evidence and issue violations to residents within the community.
- Notify relevant parties of any violations and corrective actions required.
Sales Executive
Kia Motors
Clermont, FL
04.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Sales Representative
Central Florida Toyota
Orlando, FL
04.2017 - 04.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Created successful strategies to develop and expand customer sales.
Sales Representative
Royal Palm Toyota
Royal Palm Beach, FL
09.2016 - 03.2017
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Sales Representative
Offlease Only
West Palm Beach, FL
01.2014 - 09.2016
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Applied Business - Business Management
University of Puerto Rico - Arecibo
Arecibo, PR05.1988
Skills
- Sales Closing
- Product and service knowledge
- Relationship Selling
- Inside and outside sales
- Post-Sales Support
- Customer Needs Assessment
- Product Merchandising
- Customer service
- Relationship building
- Team leadership
- Effective communication
- Customer needs assessment
- Conflict resolution
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Amenity Manager/Assistant Community Manager
Governmental Management Services
03.2024 - 03.2025
Sales Executive
Kia Motors
04.2023 - 03.2024
Sales Representative
Central Florida Toyota
04.2017 - 04.2023
Sales Representative
Royal Palm Toyota
09.2016 - 03.2017
Sales Representative
Offlease Only
01.2014 - 09.2016
Associate of Applied Business - Business Management
University of Puerto Rico - Arecibo
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