Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vicente Pena Jr

Vista ,CA

Summary

Adept at bakery management and customer service, I significantly enhanced efficiency and satisfaction at Su Pan Bakery San Marcos by implementing streamlined processes and fostering team collaboration. My expertise in recipe development and adaptability led to innovative menu offerings, driving sales and reducing waste, showcasing my ability to blend technical skills with interpersonal strengths.

Overview

2025
2025
years of professional experience

Work History

Bakery Team Lead

Su Pan Bakery San Marcos
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
  • Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
  • Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
  • Improved bakery efficiency by implementing streamlined processes and procedures.
  • Coordinated special events such as weddings or corporate functions that showcased the bakery''s capabilities in meeting diverse client needs.
  • Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
  • Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
  • Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing for ingredients.
  • Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers yearround.
  • Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
  • Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
  • Implemented quality control measures, resulting in fewer customer complaints and product returns.
  • Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
  • Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
  • Increased customer satisfaction through consistently delivering high-quality products and excellent service.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established performance goals and empowered bakers to exceed targets.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Prepared dough for variety of pastries, cakes and breads.
  • Trained new employees on bakery methods and procedures.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Replenished bakery items in display cases.
  • Processed customer orders and payment transactions.
  • Determined baking times for various items.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Encharge of the croissant production from scratch to final baked product.

Bakery Department Manager

Rodeos Meat Market
08.2024 - 10.2024
  • Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
  • Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
  • Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
  • Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
  • Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
  • Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
  • Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
  • Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Bakery Production Worker

Chico’s Panaderia
07.2021 - 08.2023
  • Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
  • Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
  • Completed inspections of bakery products, checking for quality and conformity.
  • Reduced food waste through careful monitoring of ingredient usage and inventory management.
  • Shut down equipment at end of shift for line going down.
  • Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
  • Turned on equipment to run facility at beginning of shift.
  • Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
  • Performed preventive maintenance on equipment by cleaning and clearing of debris and materials.
  • Maintained high levels of product quality by adhering to strict company recipes and baking standards.
  • Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
  • Participated in regular team meetings to discuss process improvements, share ideas, address challenges collectively.
  • Optimized production workflows using Lean Manufacturing principles to minimize downtime while maintaining consistent product quality.
  • Cleared product from machines at end of run and shift.
  • Collaborated with team members to meet daily production quotas, ensuring timely completion of orders.
  • Assisted in the development of new bakery products by participating in recipe testing and providing feedback on taste and presentation.
  • Contributed to increased customer satisfaction by promptly addressing concerns and providing exceptional service.
  • Expedited order processing times through meticulous organization of incoming requests and proactive coordination with team members responsible for fulfillment tasks.
  • Performed routine maintenance on bakery equipment to ensure optimal functionality throughout production shifts.
  • Adhered to established safety guidelines for handling hot equipment and hazardous materials, minimizing workplace accidents.
  • Improved cost-efficiency within the bakery operation by identifying areas for potential savings in ingredient purchases or process adjustments.
  • Inspected packed items in boxes to identify last-minute issues before loading onto trucks.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Worked with team members to smoothly move materials between stations.
  • Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
  • Inspected equipment before starting each production run and calibrated settings to meet order specifications.
  • Investigated and resolved issues arising during any stage of production.
  • Maintained optimal bed depths and table times based on specific material requirements.
  • Supervised machine functionality and evaluated product samples to validate machine settings for temperature, flow and humidity.
  • Moved raw materials and finished products by hand or with help of forklifts and other equipment.
  • Checked raw materials against desired quality and quantity levels.
  • Identified and resolved equipment malfunctions, jamming or spillage.
  • Reviewed purchase orders, work orders and machine setting instructions to process each job with accurate data and standards.
  • Prepared equipment for safe and efficient operation and to achieve desired temperatures.

Bakery Production Worker

Northgate Gonzlez Markets
07.2022 - 09.2022
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
  • Elevated product quality with diligent oversight of ingredient storage and handling.
  • Continuously monitored consumer trends within the baked goods industry adjusting product offerings accordingly.
  • Promoted a positive work environment through effective communication and conflict resolution strategies.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Collaborated with team members to create new recipes, boosting sales and customer interest.
  • Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
  • Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
  • Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
  • Managed daily production schedules, ensuring timely completion of all orders while minimizing overtime costs.
  • Received, logged and inspected shipments for quality and accuracy.
  • Developed creative marketing strategies to boost bakery visibility in the local community and attract new clientele.
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Established proper procedures for waste management, sanitation, food handling and safety.
  • Maintained accurate records for budgeting purposes, enabling informed decision-making regarding future expenses and investments.
  • Optimized the use of resources, including labor, equipment, and ingredients to maximize profitability without sacrificing quality or service standards.
  • Performed opening and closing duties for department.
  • Coordinated with vendors to ensure on-time deliveries of essential supplies at competitive prices.
  • Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
  • Facilitated staff meetings to discuss improvements in workflow processes while addressing any potential concerns or challenges faced by team members.
  • Assisted customers with special requests, fostering strong relationships and repeat business opportunities.
  • Streamlined bakery processes for improved efficiency and productivity.
  • Maintained and controlled inventory of baked goods.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Managed all baking operations professionally and handled all problems confidently.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
  • Established performance goals and empowered bakers to exceed targets.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Served consistent portions following recipes and control standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Bakery Supervisor

Panadería La Perla (México) Own Bussines
06.2008 - 04.2021
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
  • Elevated product quality with diligent oversight of ingredient storage and handling.
  • Continuously monitored consumer trends within the baked goods industry adjusting product offerings accordingly.
  • Promoted a positive work environment through effective communication and conflict resolution strategies.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Collaborated with team members to create new recipes, boosting sales and customer interest.
  • Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
  • Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
  • Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
  • Managed daily production schedules, ensuring timely completion of all orders while minimizing overtime costs.
  • Received, logged and inspected shipments for quality and accuracy.
  • Developed creative marketing strategies to boost bakery visibility in the local community and attract new clientele.
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Established proper procedures for waste management, sanitation, food handling and safety.
  • Maintained accurate records for budgeting purposes, enabling informed decision-making regarding future expenses and investments.
  • Optimized the use of resources, including labor, equipment, and ingredients to maximize profitability without sacrificing quality or service standards.
  • Performed opening and closing duties for department.
  • Coordinated with vendors to ensure on-time deliveries of essential supplies at competitive prices.
  • Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
  • Facilitated staff meetings to discuss improvements in workflow processes while addressing any potential concerns or challenges faced by team members.
  • Assisted customers with special requests, fostering strong relationships and repeat business opportunities.
  • Streamlined bakery processes for improved efficiency and productivity.
  • Maintained and controlled inventory of baked goods.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Managed all baking operations professionally and handled all problems confidently.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
  • Established performance goals and empowered bakers to exceed targets.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Served consistent portions following recipes and control standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Education

Junior -

Vista High School
Vista, CA

Skills

  • Store operations
  • Scheduling Staff
  • Sanitation Procedures
  • Food presentation
  • Pastry Techniques
  • Waste Reduction
  • Recipe creation
  • Nutrition knowledge
  • Bakery Management
  • Bread Baking
  • Supervisory Experience
  • Employee Scheduling
  • Expiration Monitoring
  • Business Management
  • Supply Ordering
  • Portion Control
  • Recipe Development
  • Raw materials knowledge
  • Recipe creation and conversion
  • Bakery Operations
  • Knowledge of doughs
  • New recipe testing
  • Knowledge of pastries
  • Food quality standards hygiene
  • Baking supervision
  • Well-versed in inventory management
  • Safety sanitation
  • Icing techniques
  • Developing recipes
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Team Cooperation
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Opening and closing duties
  • Dough Preparation and Baking
  • Active Learning
  • Order Taking
  • Relationship Building
  • Oven Operation
  • Management
  • Equipment Cleaning
  • Adaptive and creative
  • Stock Rotation
  • Goal Setting
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Bakery Department Manager

Rodeos Meat Market
08.2024 - 10.2024

Bakery Production Worker

Northgate Gonzlez Markets
07.2022 - 09.2022

Bakery Production Worker

Chico’s Panaderia
07.2021 - 08.2023

Bakery Supervisor

Panadería La Perla (México) Own Bussines
06.2008 - 04.2021

Bakery Team Lead

Su Pan Bakery San Marcos

Junior -

Vista High School

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Vicente Pena Jr