VICENTE SIGALA

Operations Supervisor - Rialto 3 (2019 - Present)

Daily operations consisted of the planning and execution of forecasted ecommerce volume from new and established Radial clients.

• Successfully launched 3 new clients between Inbound and Outbound.
• Created and sustained new operational processes for new clients such as Dicks Sporting Goods, ELC, Bath and Bodyworks, and Gymshark.
• Established department layouts to maximize flow and eliminate waste.
• Implemented engineering standards to meet the company's budgetary goals.
• Established and sustained 5S standards and implemented process improvements across numerous departments.
• Met client service level agreements daily with 100% expedited order commitments.
• Developed tools to help track daily productivity and weekly UPH goals and keep variances < 2%.
• Assisted various departments reach daily goals during peak seasons with > 100 employees (FTEs & FFTs).
• Coached and developed 6 talented leads that were looking to be promoted within Radial.

Safety Champion - Rialto 3 (2020 - Present)

The safety champion program gave me the opportunity to become an extension of safety for Radial while conducting day to day operations.

• Created layout and remodeled facility entrance to adhere to COVID-19 response protocols.
• Streamlined associate entrance to decrease wait time during peak seasons.
• Initiated Safety programs across the facility ranging from, LOTO, Near Miss Reporting, and Incident Reporting.
• Lead the Safety Committee through meetings of 10 employees discussing Safety Topics and discussing opportunities within the facility for 2 years.

Continuous Improvement (CI) Champion - Rialto 3 (2021-2022)

• Managed the CI Initiative tracker and met with leaders to track and report out progress of completion on initiatives.
• Engaged in Process Improvement events such as Kaizens to identify process improvements and opportunities.
• Reduced Sure-Post violations by 18% to a < 2% violation rate by conducting a root cause analysis.
• Improved Operating Model (OM) Audit scores by > 58%

Compliance Manager - 06/2018 – 04/2019

Processing Manager responsible for the overall operations and performance in the Compliance department.

• Compliance was responsible for processing orders through packing, value added service, manifest, and case seal before being shipped out.
• Oversaw a team of up to 120 associates during high volume weeks / months. Monitored / Implemented safety training documentation and processes in order to comply with CalOSHA standards/requirements.
• Identified and resolved quality errors to reduce customer chargebacks.
• Tracking productivity and quality metrics for all first shift associates, holding individuals accountable when standards are not met. Increased utilization of Print and Apply machines by 10% by adjusting conveyor routes.
• Tracked daily CPU metric to help achieve monthly CPU goals.

Inbound Manager - 06/2012 – 06/2018

Inbound Manager Responsible for overall performance of Inbound, Put-Away and Inbound QA.

• Tracked productivity and quality metrics for all shift associates, holding individuals accountable when standards are not met.
• Training and corresponding documentation creation including SOP’s and Preferred Work Methods. Also contributed in all areas pertaining to system enhancements/testing of Inbound receipts, put away, allocation strategy.
• Increased Inbound’s overall performance and efficiency from 85% to 95% through Manhattan’s performance management system.
• Monitored / Implemented safety training documentation and processes in order to comply with Cal OSHA standards/requirements.
• On-Site MHE Trainer. Utilized online yard management system to keep accurate inventory of incoming freight.
• Traveled to other Distribution Warehouses with in Under Armour’s North American distribution channel such as Baltimore and Nashville.

Retail and warehouse associate responsible to for applying all training to day to day operations. Picking accurate amounts of inventory to satisfy orders to replenish retail stores. Keeping track of personal performance day to day to help achieve daily processing goals. Shoe specialist in charge of providing exceptional customer service to identify customers specific needs.