Vicente Soto
Pharr,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dynamic Wastewater Treatment Plant Operator with extensive experience, adept in laboratory chemical testing and safety compliance management. Proven track record in enhancing water quality and safety through precise adjustments and effective problem resolution. Strong organizational skills and a commitment to community health advocacy drive exceptional results in environmental protection.
Overview
16
16
years of professional experience
Work History
Wastewater Treatment Plant Operator
CCMA
07.2019 - 02.2025
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Demonstrated capability for wet chemistry techniques by meeting quality control requirements, laboratory SOP and client specifications.
- Built and executed formulas and generated charts in Excel spreadsheet applications.
- Obtained WW Class A License
Tech Support Agent
IBEX Global
03.2016 - 05.2018
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- As a Tech Support Agent I handled 20 to 40 calls a shift due to the manner of tech support calls
Customer Service Representative
Teletech
04.2015 - 01.2016
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed approximately 50 to 70 calls a shift
Wastewater Treatment Plant Operator
City of McAllen
04.2013 - 02.2015
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by TCEQ.
- Obtained WW Class C License
Wastewater Treatment Plant Operator
City of Mission
09.2010 - 01.2013
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Maintained public water systems using hand tools to repair and adjust equipment and machines.
- Obtained WW D License
Customer Service Representative
Convergys
02.2009 - 01.2010
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed 20 to 30 calls a shift
Education
High School Diploma -
Premier High School of Pharr
Pharr, TX12.2008
Skills
- Safety Compliance Management
- Laboratory Chemical Testing
- Community Health Advocacy
- SCADA
- Dispute Resolution Expertise
- Strategic Relationship Cultivation
- Detail-Oriented Data Input
- Customer Relations
- Telecommunications Experience
- Proficient in Handling Customer Complaints
- Effective Problem Resolution
- Strong Organizational Skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Wastewater Treatment Plant Operator
CCMA
07.2019 - 02.2025
Tech Support Agent
IBEX Global
03.2016 - 05.2018
Customer Service Representative
Teletech
04.2015 - 01.2016
Wastewater Treatment Plant Operator
City of McAllen
04.2013 - 02.2015
Wastewater Treatment Plant Operator
City of Mission
09.2010 - 01.2013
Customer Service Representative
Convergys
02.2009 - 01.2010
High School Diploma -
Premier High School of Pharr
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