Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Vicente Villarreal

Mission,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Technical Consultant

Asurion Insurance Company
08.2018 - Current
  • Identifying cellular unit issues: Software/Hardware
  • Fulfilling daily on-site/same day repairs along with maintaining a zero to low monthly store exchange rate
  • Providing quality customer service to enrolled/non enrolled cellular consumers
  • Assisting store team with inventory duties including monthly physical counts and maintaining inventory control with weekly inventory spot checks
  • Attaining monthly quotas include: Front line sales: Offering/Closing additional insurance services/ext warranty for home electronics(Asurion - “My Home/AsurionHome+”)
  • Monthly ICP store metrics: Attendance/Loaners Count/Parts Count
  • Attending daily online chat expert sessions: Assisting/Educating/Troubleshooting cellular/electronic products via App – “Sprint Complete” for Asurion consumers
  • Maintaining a consistent team player role & assisting team members with daily store/repair/inventory/attendance scenarios.

Retail Technical Consultant

Sprint
08.2012 - 12.2016
  • Provide resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment
  • Meets or exceeds key performance objectives that include service and repair metrics, sales and customer satisfaction goals
  • Performs various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor.

Retail Consultant

Sprint PCS
10.2008 - 08.2012
  • Providing a total sales solution to the customer regarding their wireless needs that include: selling the value for Sprint devices, accessories and service plans
  • Maximizing customer connections, saving the consumer money, personalizing the customer experience & protecting their investment
  • Delivering an outstanding store experience that improves customer loyalty and strengthen the Sprint Brand
  • Meeting or exceeding key performance objectives that include sales and customer satisfaction goals.

Store Manager/Retail Consultant

Phone Depot
05.2007 - 06.2008
  • One Man Show for Third Party Retail Store T-Mobile/Sprint/Verizon
  • Identifying the right solutions including: Customer billing/technical and account issues for all three major wireless carriers
  • Attending to customer queries, overseeing pricing and stock control(ordering/receiving), maximizing store profit/meeting quota targets for all three wireless carriers on a monthly basis
  • Maintaining store overhead with monthly budget overseen by owners such as: Rent/Inventory/Payroll
  • Self-education with all three wireless carrier’s current plans/promotions/technology trainings.

Education

HS Diploma -

Mission High School
Mission, TX

South Texas Community College
12.2000

Skills

  • Empathetic/EQ skills
  • Energetic/Optimistic Attitude
  • Adaptability
  • Computer Savvy
  • White Glove Customer Service
  • Team Player
  • Critical Thinking/Solutionist

References

Upon Request

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Technical Consultant

Asurion Insurance Company
08.2018 - Current

Retail Technical Consultant

Sprint
08.2012 - 12.2016

Retail Consultant

Sprint PCS
10.2008 - 08.2012

Store Manager/Retail Consultant

Phone Depot
05.2007 - 06.2008

HS Diploma -

Mission High School

South Texas Community College

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Vicente Villarreal