Vicente "Cade" O'Neal
Ailey,GA
Summary
I am currently a Network Technician with 1 year of professional experience who is actively cultivating skills in Active Directory, network troubleshooting, and providing fast and efficient customer service. Product organization and inventory management are areas I enjoy and am particularly skilled in. I am patient with others and am experienced in dealing with high pressure and stressful situations. I am also committed to accuracy and timely delivery of projects. Lastly, I am an eager and proactive learner who is willing to grow professionally on the job.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PC/Computer Network Technician
Brewton-Parker College
07.2023 - Current
- Troubleshot, diagnosed and resolved hardware, software and network problems and replaced old and defective components.
- Organized and ordered new inventory to insure smooth day to day operations.
- Created and managed student and staff accounts within Active Directory.
- Installed and upgraded technology including laptops, desktops, office phones, network wires, and printers.
- Provided accurate and friendly customer service through a ticketing system, email, and over the phone.
- Worked with third-party vendors on installing new equipment and providing information about current and future technological needs.
Warehouse Material Handler
Dot Foods Inc.
08.2021 - 07.2023
- Observed safety procedures and practices to prevent injury.
- Operated material handling equipment to prepare freight for loading and storage.
- Verified inventory by comparing physical counts and investigated and communicated discrepancies to adjust errors.
- Kept warehouse clean and optimal for quality working conditions.
Team Leader
Chick-fil-A
05.2017 - 06.2021
- Oversaw daily operations of the kitchen, delegated tasks, and trained new hires.
- Anticipated the amount of food to prepare and stocked sufficiently according to demand.
- Checked and tested foods to verify quality and temperature.
- Maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Monitored food costs and minimized waste.
Education
Associate of Applied Science - Information Technology
Southeastern Technical College
Vidalia, GA07.2023
Skills
- Network Troubleshooting
- Ticket Management
- Hardware and Software Installation
- Hardware Inventory Management
- Hardworking
- Patient and Friendly Communication
- Punctual
- Organizational Mindset
- Teachable and Fast Learner
- Windows 10/11
- Active Directory
- Microsoft Office Applications
Certification
- Helpdesk Specialist
- Cybersecurity Fundamentals
Timeline
PC/Computer Network Technician
Brewton-Parker College
07.2023 - Current
Warehouse Material Handler
Dot Foods Inc.
08.2021 - 07.2023
Team Leader
Chick-fil-A
05.2017 - 06.2021
Associate of Applied Science - Information Technology
Southeastern Technical College
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