Vickera Jordan
HOUSTON,TX
Summary
Dedicated and customer-focused professional seeking a Customer Service position to leverage excellent communication and problem-solving skills in delivering exceptional service
Overview
4
4
years of professional experience
Work History
Prior Authorization Representative
Broadpath
02.2022 - Current
- Address and resolve customer service calls empathetically and professionally
- Collaborate with cross-functional teams to address customer needs and provide comprehensive solutions
- Data entry/ market research
- Address and respond to customer inquiries via email, live chat and phone (outbound/inbound)
- Accurately document, research and resolve all inquiries ensuring documentation is clear and complete
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally
- Maintain up-to-date knowledge and understanding of policies, regulatory requirements and guidelines
- Respond and resolve inquiries on the first call by identifying topic and type of assistance the caller needs.
Customer Support Specialist
S4 Communications
12.2019 - 02.2022
- Managed a high volume of inbound/outbound calls while maintaining excellent call quality standards and adhering to established procedures
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times
- Maintained and managed customer files and databases
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Education
Houston Community College
Houston, TXSkills
- Procient in customer service software
- Customer relationship management (CRM)
- Microsoft Office (Excel, Outlook, Word)
- Proven ability to work in a fast-paced, collaborative environment with the ability to own areas of the product with minimal supervision
- HIPAA Compliance
- Basic medical terminology
References
AVAILABLE UPON REQUEST
Timeline
Prior Authorization Representative
Broadpath
02.2022 - Current
Customer Support Specialist
S4 Communications
12.2019 - 02.2022
Houston Community College
Similar Profiles
Shauna DonaldsonShauna Donaldson
Provider Services Representative at BroadpathProvider Services Representative at Broadpath
La’Joye WaldonLa’Joye Waldon
Supervisor, Care Navigator, Subject Matter Expert at BroadpathSupervisor, Care Navigator, Subject Matter Expert at Broadpath
Tezra PalmerTezra Palmer
Claim Processor at BroadpathClaim Processor at Broadpath
Alexi MahramusAlexi Mahramus
Medical Call Center Representative at BroadpathMedical Call Center Representative at Broadpath
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief