Vickera Lavant
Boca Raton,FL
Summary
Dedicated professional with a background in managing customer inquiries and complaints effectively. Strong communication skills, problem-solving abilities, and a keen understanding of customer needs have led to improved customer satisfaction rates in previous roles. Proven ability to resolve complex issues, build strong relationships with customers, and contribute positively to team dynamics.
Overview
4
4
years of professional experience
Work History
Technical Specialist
Florida Atlantic University
Boca Raton, Florida
08.2023 - 06.2024
- Performed troubleshooting activities to identify root cause of system issues.
- Provided technical assistance to clients by troubleshooting system problems.
- Monitored performance of computer systems and networks to ensure proper operation.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Troubleshot and resolved problems with programs and systems.
Academic Coordinator
Superior Support Healthcare Agency
Jacksonville, Florida
01.2021 - 08.2022
- Maintained program curriculum materials, ensuring compliance with accreditation standards.
- Facilitated communication between instructors regarding changes in policies or procedures affecting the academic environment.
- Assisted in the recruitment and training of new instructors and adjunct faculty members.
- Provided support to students with special needs, ensuring equal access to educational opportunities.
Customer Service Representative
Make It Happen Bail Bonds
Jacksonville, Florida
11.2020 - 08.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, payments and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Arts -
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Technical support background
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Typing proficiency
- Problem-solving abilities
- De-Escalation Techniques
- Customer Service
- Typing 40 WPM
- Microsoft PowerPoint
- Administrative Support
- Conflict Resolution
- Multi-Task Management
- Prioritization
Languages
English
Full Professional
Spanish
Limited
Timeline
Technical Specialist
Florida Atlantic University
08.2023 - 06.2024
Academic Coordinator
Superior Support Healthcare Agency
01.2021 - 08.2022
Customer Service Representative
Make It Happen Bail Bonds
11.2020 - 08.2022
Bachelor of Arts -
Florida Atlantic University
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