Vickey Adams
Houston,Texas
Summary
Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
16
16
years of professional experience
Work History
FRONT END /RETURNS ASSOCIATE
TJX Companies Marshalls
01.2019 - Current
- Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers superior, embodying customer experience principles and Philosophy, and maintaining a clean and organized store environment
- May be crossed-to work in all areas of the store in order to support the needs of the store, promotes credit and loyalty programs during customer interactions, accurately rings customer purchases/returns and counts change back to customer according to established operating procedures maintain store recovery throughout the day
- Received Recognition for 5% Credit Application for the week
- Recognized for Highly satisfied customer on customer Feedback Survey.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Supported other departments during busy periods by stepping in when needed, demonstrating flexibility and adaptability within the team.
CUSTOMER CARE TEAM MEMBER
Academy Sports and Outdoors
01.2017 - 01.2021
- Responsible for providing superior customer service to all customers, through calls, chats, and emails
- Works daily to provide strategic plans to assist customers with product selections, lower costs on items that fit customers' budgets, and place orders for customers that are not familiar with online websites
- Collaborates with management staff to stay current in inventory levels when needed
- Resolving accounts payable issues discrepancies via processing invoices
- Received High Five for providing excellent customer service
- Increased CSAT Scores by 15% on combinations of calls, chats, emails
- Created template to limit time on incidents when several calls are in Queue.
RETAIL ASSOCIATE
JC Penny's
01.2016 - 01.2018
- Responsible for ensuring all customers are greeted and assisted
- In addition to recommending merchandise based on customer wants and needs
- Explain the use and benefit of the merchandise, assist with placing Online orders, markdowns, inventory, and stocking merchandise on the floors
- Increased Credit Applications from required 8 applications to 15 in a month based on Credit Applications from required 8 applications
- Established a method in our department to keep fitting rooms cleared by rotating associates to monitor when we are not too busy to keep overflow of merchandise in the fitting room and the sales floor
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
IT SITE HOST SUPPORT
Hewlett Packard Enterprise Company
01.2010 - 01.2015
- Hired as the Site Host support team member Assisting Site Host Manager with IT Issues/workloads
- Serve as first point of contact for customers where an automated tool is not available
- Processing request and submitting to back office
- Receive, review customize and cascade information/announcements (including service change communications as Serve as Backup for the Site Host team(coverage)
- Coordinates/facilitates End User training at the sites and provides guidance on 'housekeeping' items such as Data Management and Cleanup
- Provide installs to end users
- Auditing invoices be payment to be processed
- Completed Microsoft Headset project by hand delivering instead of shipping
- Saved customer 100% in shipping cost identified Users compliant/noncompliant with information regarding security processes and procedure by100%
- Recognized for award by adjusting monthly blackberry plan saving Shell Company revenue by switching
- Users to IP software
- Recognized for migrating 800 Assets in four months with a goal of 600 assets for the month
- Created a spreadsheet for a quick reference by 50% due to backlog e vendor on the percentage of assets that are defected
- Achieved 90% accuracy in the Disposal Asset Reconciliation Process.
PURCHASING SUPERVISOR
NSORO
01.2008 - 01.2010
- Entering purchase orders into Oracle database for Client (AT&T) maintain and of all orders keyed via excel
- Assures approvals are met before order entry, Matches invoices against a purchase order for inventory
- Reconciles Invoices on a monthly basis for discrepancies, daily tracking of shipments from vendors
- Negotiates price discounts on products due to late shipments or defective goods or cost of the product that is too high in cost
- Promoted to Supervise six data entry clerks monitoring purchase orders are keyed in a timely manner
- Implemented improvements for the Purchasing Process; reducing PO approval turnaround by 30%
- Created Purchasing Training Manual for data entry clerks to help speed up training time.
Education
DIPLOMA -
Forest Brook High School
Houston, Texas01.1981
Skills
- Recordkeeping
- Microsoft Proficient
- Order F
- Oracle
- Share point
- Sap Technical Training
- Shipping procedures understanding
- Entry Salesforce
- Teamwork
- Accounts Payable/Receivable
- Purchasing
- IT Computer Asset Management
- CRM
- Cash Register Systems
- Product Knowledge
- Refunds and Exchanges
- System or Equipment Familiarity
- Conflict Resolution
- Training and Development
- Product Cross-Selling
- Online Orders Preparation
- Safety Verifications
- Consult
- Maintaining Clean Work Areas
- Complex Problem-Solving
- Customer Relations
- Customer Service
- Refund Handling
- Order Entry
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Positive Customer Engagement
- Restocking
- Shipping and receiving
- Warehouse Operations
- Team Collaboration
- Product Merchandising
- Multi-Line Phone Systems
- Stock management
Personal Information
Title: Customer Service Representative
Timeline
FRONT END /RETURNS ASSOCIATE
TJX Companies Marshalls
01.2019 - Current
CUSTOMER CARE TEAM MEMBER
Academy Sports and Outdoors
01.2017 - 01.2021
RETAIL ASSOCIATE
JC Penny's
01.2016 - 01.2018
IT SITE HOST SUPPORT
Hewlett Packard Enterprise Company
01.2010 - 01.2015
PURCHASING SUPERVISOR
NSORO
01.2008 - 01.2010
DIPLOMA -
Forest Brook High School
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