Vickey Carter
Bronx,NY
Overview
3
3
years of professional experience
Work History
Telephone Representative 11
1199 National Benefit Fund
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Streamlined call routing for swift issue resolution and increased efficiency in handling customer concerns.
- Collaborated with team members to improve overall performance, resulting in higher customer satisfaction ratings.
- Achieved high call quality scores through active listening and empathetic communication with customers.
Flow Monitor
NYC Mayor's Office Healthcare
03.2021 - 06.2022
- Assisting new yorkers who had no food in their homes or access to food stamps get donations from food pantries
- Communicate with clients who speak a different language
- Assist clients with mobility issues to access food and supplies
- Ensure no one gets hungry because they couldn't reach the phone regarding the end of the Getfood program
- Schedule life saving COVID-19 vaccine appointments, including in-home vaccinations, for anyone who needs
Call representative
OrthoNet Provider Service
- Conveying the benefits and obligations of membership in OrthoNet
- Distributing information to providers and staff
- Monitoring services to ensure provider satisfaction
- Ensuring that established OrthoNet care guidelines are communicated
- Serve as liaison for any communication between OrthoNet and the provider
- Assisting providers with practice management information when appropriate
- Convey authorization / Claim statuses for physical, occupational and speech therapy as well as pain management and Surgery 2
Field supervisor
Access-a-ride
- Inspects vehicles for damage
- Ensures vehicles are equipped properly for special needs of clients
- Responds to problems in field such as equipment failures and vehicle accidents
- Observes driving skills and work habits of drivers in field
- Ensures operating policies and procedures are followed
- Assists in investigating and resolving customer complaints
- Evaluates and trains drivers
City carrier / driver
United States Postal Service
- 10.2017
- Set up a route and deliver mail six days a week on route
- Place packages and letters in the mailbox and secure it with a mailbox flap
- Secure many envelopes or parcels with a rubber band
- Retrieve outgoing mail from boxes
- Ensure people sign off for receipt of the packages
- Arrange mail in delivery sequence.
Education
HS Diploma -
Martin Luther King Jr
01.1991
Skills
- Microsoft word
- Excel
- Office
- Confident decision maker and effective problem solver
- Able to work independently or as an integral part of a team
- Experienced in the use of various word processing programs
- Diversified, detail oriented, self starter with demonstrated ability to set realistic priorities
References
open upon request
Timeline
Telephone Representative 11
1199 National Benefit Fund
06.2023 - 12.2023
Flow Monitor
NYC Mayor's Office Healthcare
03.2021 - 06.2022
Call representative
OrthoNet Provider Service
Field supervisor
Access-a-ride
City carrier / driver
United States Postal Service
- 10.2017
HS Diploma -
Martin Luther King Jr
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