Vickey Nefzger
West Palm Beach
Summary
Dedicated professional with a strong work ethic and proven ability to enhance business performance. Skilled in adapting to various processes, both independently and collaboratively, to achieve company objectives. Demonstrates excellent communication, time management, and analytical skills, driving efficiency and service value. Detail-oriented with a strong aptitude for technology and multitasking, ready to tackle challenges effectively.
Overview
34
34
years of professional experience
Work History
Patient Access Representative
Baptist Health Medical Center
03.2023 - Current
- Ensured compliance with HIPAA regulations to protect sensitive patient information during interactions.
- Adapted to changing demands in healthcare, demonstrating flexibility and commitment to quality care.
- Provided excellent customer service through active listening and tailored solutions for patients.
- Maintained composure under pressure while effectively resolving difficult situations.
- Fostered strong relationships among colleagues to contribute to a positive work environment.
- Promoted teamwork and shared best practices to enhance overall collaboration.
- Demonstrated adaptability and resilience in high-pressure situations while maintaining service quality.
Field Supervisor
Kelly Tractor
06.2019 - 11.2022
- Monitored employee performance and delivered feedback to boost productivity.
- Applied problem-solving skills to resolve issues during project execution.
- Maintained consistent communication with clients to ensure satisfaction throughout projects.
Office Manager
Big Mike’s Bail
01.1999 - 06.2019
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Purchased office supplies and equipment to replenish inventory.
- Assisted in recruiting, onboarding and training new employees.
- Trained and onboarded new office staff members.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Implemented office procedures, creating streamlined processes.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Prepared purchase orders and routed to project manager for approval.
Office Clerk
Apple insurance
02.1992 - 01.1999
- Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary.
- Performed data entry tasks into various databases as needed.
- Organized office operations and procedures, including filing systems, data entry, and record keeping.
- Scanned documents into computer system for storage purposes.
- Greeted visitors at front desk; provided assistance as needed while maintaining a professional atmosphere.
- Provided excellent customer service to clients by responding promptly and accurately to inquiries.
- Drafted and sent out emails and memos for seamless communication.
- Participated in team meetings, providing input and suggestions on organizational practices.
- Processed invoices ensuring accuracy of information before submission for payment approval.
Education
Associate in Science (A.S.) - Applied Science
Palm Beach State
Lake worth, Fl12.2007
Skills
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Schedule coordination
- Customer relationship management
- Work order management
- Dispatching field personnel
- Database maintenance
- Closing tickets
- Service planning
- Incident reporting
Timeline
Patient Access Representative
Baptist Health Medical Center
03.2023 - Current
Field Supervisor
Kelly Tractor
06.2019 - 11.2022
Office Manager
Big Mike’s Bail
01.1999 - 06.2019
Office Clerk
Apple insurance
02.1992 - 01.1999
Associate in Science (A.S.) - Applied Science
Palm Beach State
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