Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chey Gericke

Kansas City,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Amazon Driver

Amazon
01.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Drove safely in various weather and road conditions to avoid accidents.

Student

MWU
02.2018 - Current

Customer Service Representative

USA800
09.2010 - 08.2017
  • Worked in different departments
  • Answered calls for sales, inquiries, book rentals, etc
  • Knowledge in different systems
  • Demonstrated and acted professionally for each phone call with customers.

Customer Service Advocate

Alorica
09.2016 - 03.2017
  • Assisted customers with either a new loan or payments on an existing loan
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Entered data, payments, called customers when needed, and assisted them with questions in regards to their account or any other information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Diploma -

Nikiski JR/SR High School
Nikiski, AK

Missouri Western University
Saint Joseph, MO

Skills

  • Communication
  • Problem Solving
  • Creativity
  • Time Management
  • Organization
  • Team Work
  • Adaptability
  • Customer Service
  • Decision-making
  • Word
  • CPR Training
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Product Knowledge

Timeline

Amazon Driver

Amazon
01.2022 - Current

Student

MWU
02.2018 - Current

Customer Service Advocate

Alorica
09.2016 - 03.2017

Customer Service Representative

USA800
09.2010 - 08.2017

Diploma -

Nikiski JR/SR High School

Missouri Western University

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Chey Gericke