VICKI ALBERTS
Casco
Summary
Skilled Customer Service Representative with a proven track record at Humana, adept in call handling and active listening, significantly enhancing customer engagement. Leveraged expertise in email communication and time management to resolve inquiries efficiently, maintaining professionalism with challenging interactions. Demonstrates a strong ability to meet service needs, ensuring customer satisfaction.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Humana
Green Bay
01.1991 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Southern Door
Brussels, WI05-1984
Skills
- Customer service
- Call handling
- Email communication
- Active listening
- Time management
- Customer engagement
- Call center experience
Timeline
Customer Service Representative
Humana
01.1991 - 01.2025
High School Diploma -
Southern Door
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