Vicki Alexander
Tallahassee,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings, Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
ER Unit Secretary
Tallahassee Memorial Healthcare, Inc
10.2021 - Current
- Screened calls for multi-line system that received over 12 calls per hour, directing each call to correct physician or nurse
- Managed over 80 phone calls per day, addressing and redirecting patient concerns, such as prescription refills, health-related questions, appointment for stress test
- Performed various administrative tasks by filing, copying and faxing documents
- Obtain medical information from other health facilities
- Maintain patient nutrition room, placed new supply order, managed inventory and restocked
- Insure accurate transportation of patients leaving ER
- Report and document physician consults
Teacher Assistant
Fellowship Baptist Church
10.2019 - 07.2020
- Help prepare meals, snacks and refreshments for than 10 children, accounting for individual dietary needs and restrictions
- Recorded information about behavior, food served and medications administered
- Balanced schedules to provide optimal rest, play and educational periods.
Medical Records/Supply Clerk/CNA
Brynwood Health and Rehabilitation Center
06.2005 - 05.2014
- Managed maintenance and integrity of all medical records and health information data in accordance with state and federal regulations
- Purged outdated files
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions
- Disseminated information to correct department, individual or outside location
- Wrote reports, emails, memoranda, letters and releases
- Updated daily logs to track information movements
- Bent, lifted, opened, and moved patient supplies products weighing up to 25 pounds
- Packed over 10 pounds of medical products daily, while keeping detailed records of productivity and identifying areas for improvement
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
- Received orders via phone, mail, fax and internet daily
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Continuously moved and unpacked over 15 pounds of dietary packages, maintaining efficiency and accuracy for long shifts.
Secretary Specialist
Greenville Hills Academy
02.2000 - 09.2001
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Improved office efficiency, managing client correspondence, record tracking and data communications
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Set up and maintained physical and electronic filing systems
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Education
Certification: Electronic Health Records Reimbursement -
Med Certs
Livonia Ml03.2023
Certification: Medical Billing and Coding -
Tallahassee Community College
09.2020
Certification: Microsoft Office Suite Specialist -
Goodwill Career Campus
05.2019
Certification: Patient Care Technician -
North Florida Community College
05.2005
Skills
- PROFESSIONAL SKILLS
- Client relations
- Administrative support
- Multi-line phone systems
- Data entry documentation
- Childcare management
- Data entry
- Work well independently
- Records management systems
Timeline
ER Unit Secretary
Tallahassee Memorial Healthcare, Inc
10.2021 - Current
Teacher Assistant
Fellowship Baptist Church
10.2019 - 07.2020
Medical Records/Supply Clerk/CNA
Brynwood Health and Rehabilitation Center
06.2005 - 05.2014
Secretary Specialist
Greenville Hills Academy
02.2000 - 09.2001
Certification: Electronic Health Records Reimbursement -
Med Certs
Certification: Medical Billing and Coding -
Tallahassee Community College
Certification: Microsoft Office Suite Specialist -
Goodwill Career Campus
Certification: Patient Care Technician -
North Florida Community College
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