Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Alexander

Vicki Alexander

Enterprise,AL

Summary

Driven Office Manager with proven expertise in office management, customer relationship management, and dental terminology knowledge honed at Enterprise Dental Associates. Excelled in enhancing office operations through effective scheduling, planning, and team collaboration. Demonstrated a commitment to professionalism, achieving significant improvements in customer service and operational efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

24
24
years of professional experience

Work History

Office Worker

Restoration Dental
03.2024 - 07.2024
  • Responsible for processing insurance claims, input predeterminations, check out patients, balance daily.
  • Appoint patients for necessary treatment. Assist in answering account questions.
  • Establish "new" insurance and assure all information was correctly entered by other employees.
  • Assist employees with various account and insurance information as needed.
  • Managed approximately 20 or more incoming calls from patients regarding their account, procedures, appointments.

Office Manager

Enterprise Dental Associates
03.2000 - 02.2024
  • As Office Manger, I was responsible for Accounts Receivable, paying bills for the office, setting up appointments for equipment repair, building repair, etc. Handled all correspondence for the office whether it be incoming mail or outgoing for the Doctor or patients. Responsible for referrals, Available to patients, staff and Doctor Howell at all times
  • Ensured that Patients were treated fairly by the staff, received treatment plans, submitted the plans for predetermination to their insurance. Discussed treatment plans and payment plans with the patients, setting up agreements to pay as needed.


  • Managed approximately 25 incoming calls from patients daily.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

Associate of Arts - Secretarial Studies And Office Administration

Enterprise State Jr. College
Enterprise, AL
05.1979

High School Diploma -

Enterprise High School
Enterprise, AL
05.1977

Skills

  • Proficient in Eaglesoft Dental Software
  • Insurance Billing (filing claims, problem solving)
  • Dental Office Management
  • Patient Relations
  • Payment plans
  • Treatment Planning
  • Office Administration
  • Customer Service
  • Hiring and Training
  • Financial Management (Including paying bills)
  • Decision-Making
  • Positive Attitude
  • Problem-Solving
  • Multitasking
  • Adaptability and Flexibility

Timeline

Office Worker

Restoration Dental
03.2024 - 07.2024

Office Manager

Enterprise Dental Associates
03.2000 - 02.2024

Associate of Arts - Secretarial Studies And Office Administration

Enterprise State Jr. College

High School Diploma -

Enterprise High School

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Vicki Alexander