Vicki Allen
Queensbury,New York
Summary
Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Optum Healthcare/Change Healthcare
08.2010 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 14 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Logistics Assistant
General Electric Company
05.2009 - 05.2010
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Education
High School Diploma -
Queensbury High School
Queensbury, NY06.1987
Skills
- Strong skills in organizing workflow, ideas, material people
- Possess excellent communication and interpersonal skills
- Hard worker, quick learner, and ability to assume responsibility
- Work well under pressure as part of a team
- Ability to positively influence staff to drive results in achieving goals and objectives
- Proven problem solving and analytical skills
Timeline
Operations Supervisor
Optum Healthcare/Change Healthcare
08.2010 - Current
Logistics Assistant
General Electric Company
05.2009 - 05.2010
High School Diploma -
Queensbury High School
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