Vicki Armstrong
San Diego,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Senior Compliance Auditor
AMN Healthcare
09.2020 - Current
- Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
- Promoted ethical decision-making within the organization by serving as a trusted resource for addressing complex compliance questions or concerns.
- Prepared reports for templates and maintained compliance database.
- Strengthened overall corporate governance with comprehensive audit findings and actionable recommendations.
- Assessed third-party vendor relationships for compliance concerns, minimizing potential risks associated with external partnerships.
- Provided expert guidance on compliance requirements, ensuring informed decision-making across the organization.
- Championed a proactive approach to risk management by identifying emerging trends, potential threats, and areas of opportunity for strengthening organizational resilience.
- Conducted regular follow-up audits to verify that previously identified issues were effectively resolved or mitigated.
Senior Associate Vendor Coordinator
AMN Healthcare
02.2019 - Current
- I moved from the MSP Providence - St.Joseph SCAL account to the MSP Advent Health account and MSP Lifespan account in July 2020
- I have found new challenges with the two accounts I now handle but am also able to utilize all my skills and expertise with these accounts
- MSP Advent Health is a very large account and has been extremely busy with the Crisis orders
- Due to the non-stop booking for Advent I am very much utilizing my strong organizational skills and time management skills to review and clear the files
- The MSP Lifespan account is small but requires some TLC. Shiftwise was not being utilized correctly for Lifespan so I am now working with each AV to help them learn the correct way to use Shiftwise and where to put the documents
- Two AV’s have already commented about how Shiftwise makes more sense now since I helped them.
- Trained and supported new team members, maintaining culture of collaboration.
- Increased customer service success rates by quickly resolving issues.
Credentialing Analyst
AMN Healthcare
10.2016 - 02.2019
- I was the Credentialing Analyst for the MSP Adventist Health since before go live
- I have been part of the MSP Adventist team from implementation to go live
- I am currently handling all the bookings for the all the Adventist facilities in Florida, Georgia, Kansas, Wisconsin and North Carolina
- I am also working to create weekly reports for the client and Account Management
- Previously I was assigned to MSP Johns Hopkins and still work the account when coverage is needed
- I was assigned to the Scripps account the entire time I was a Credentialing Analyst
- This is a local account and I worked closely with the HR Central Staffing office at Scripps to clear AMN’s credentialed healthcare workers for their travel assignments
- I also completed the annual audits 3 years in a row that Scripps performs on their Travelers.
Senior Associate Vendor Coordinator
AMN Healthcare
03.2015 - 10.2016
- As a Senior AV Coordinator I have maintained my current workload with sensitive facilities and taking on additional responsibilities
- Because of my previous Vendor Management work I have been able to help my team members and the Associate Vendors with questions and concerns for Shiftwise
- I also assist in training new team members in the AV process, managing workload, running compliance reports and the use of AVID
Associate Vendor Coordinator
AMN Healthcare
05.2013 - 02.2015
- Worked with the Baltimore Nursefinders and LA Nursefinders offices to review compliance files and pre-qualify Healthcare Professionals to work per diem at the Johns Hopkins facilities and the Providence Hospital system
- Also working with the Associate Vendor’s for Johns Hopkins to clear RN’s for contracted travel assignments
- Compliance files submitted by Associated Vendors are reviewed and a checklist of missing items is sent to the Associated Vendor
- Assist Associate Vendors with understanding the requirements and why a document may or may not be acceptable.
Vendor Management Coordinator
AMN Healthcare
06.2010 - 05.2013
- Upload Healthcare Professionals compliance packets to the vendor management software used by the facilities we are contracted to staff Healthcare Professionals at
- Work with Account Management to keep the facilities vendor management requirements and instructions up to date
- Work with the Nursefinders Local Staffing team to get the Healthcare Professionals pre-qualified for per diem work
- Also maintain weekly audits for pre-qualified Healthcare Professionals and a bi-weekly expiring items report to assure compliance with Kaiser’s requirements
- Train others in the Quality Service department on the various vendor systems used.
Quality Management Representative/DIS
AMN Healthcare
03.2007 - 05.2010
- Enter documents received from the Healthcare Professionals correctly into AMN’s AMIE database after reviewing the documents to make sure they are acceptable
- Handled all request for scanning of files to electronic storage and special request for urgent document entry.
Education
Bachelor of Arts in Liberal Arts & Sciences -
San Diego State University
05.1999
Skills
- AMN Systems
- Nuance PDF
- Shiftwise
- Salesforce
- Strong computer skills
- Regulatory knowledge
- Auditing experience
- Excellent risk assessment abilities
- Problem-solving abilities
- Time Management
- Attention to Detail
- Multitasking Abilities
- Microsoft Office
Accomplishments
Completed a Kaizen event Fall of 2022
- Improve Compliance Score from 82% to 92%
- Assess impact of waives and exceptions on Compliance Score
- Lead the new Radiant AVC team through the Kaizen that addressed root causes for low Compliance Audit Scores in 2022.
- By February 2023 the Radiant AVC team had reached the expected compliance score of 98% and they have maintained it since.
Microsofttechnologies
- Excel
- Outlook
- Powerpoint
- Teams
- Word
Timeline
Senior Compliance Auditor
AMN Healthcare
09.2020 - Current
Senior Associate Vendor Coordinator
AMN Healthcare
02.2019 - Current
Credentialing Analyst
AMN Healthcare
10.2016 - 02.2019
Senior Associate Vendor Coordinator
AMN Healthcare
03.2015 - 10.2016
Associate Vendor Coordinator
AMN Healthcare
05.2013 - 02.2015
Vendor Management Coordinator
AMN Healthcare
06.2010 - 05.2013
Quality Management Representative/DIS
AMN Healthcare
03.2007 - 05.2010
Bachelor of Arts in Liberal Arts & Sciences -
San Diego State University
Similar Profiles
Christopher CroneChristopher Crone
Traveling Anesthesia Technician at Aya Healthcare, Trustaff, AMN Healthcare, LRS HealthcareTraveling Anesthesia Technician at Aya Healthcare, Trustaff, AMN Healthcare, LRS Healthcare
Jordyn TylerJordyn Tyler
Travel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA HealthcareTravel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA Healthcare
Kimberly Arial RN BSNKimberly Arial RN BSN
Endoscopy RN Traveler at AMN Healthcare Sentara Health and Emory HealthcareEndoscopy RN Traveler at AMN Healthcare Sentara Health and Emory Healthcare
Rich RodriguesRich Rodrigues
Recruiting & Operations Support at MSDR Healthcare Staffing, part of AMN HealthcareRecruiting & Operations Support at MSDR Healthcare Staffing, part of AMN Healthcare
Andrew CrossAndrew Cross
Cashier at Vons Grocery StoreCashier at Vons Grocery Store