Vicki Baran
Arlington Heights,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
CAP Activity Leader (Part-time)
Arlington Heights Park District
10.2023 - Current
- Responsible for leading and supervising the participants through the activities of Children At Play (CAP) before school program
- Responsible for providing a safe and caring environment and to continuously remain a positive role model to all participants.
Life Insurance Case Manager
Fin Fit Life
08.2022 - 10.2023
- Responsible for processing 40-100 life insurance applications from case submission to case placement
- Continuously monitor and assess client's insurance application for efficacy
- Proactively communicating with sales staff, advisors, and insurance carriers to expedite new business and the application process
- Proactively manage emails and phone calls in a timely manner
- Accurately documented information in the appropriate systems and formats.
Administrative Professional
Professional Insurance Producers
06.2020 - 08.2022
- Service support for clients
- Checks policy against illustration for accuracy
- Builds out comparison spreadsheets
- Executive Assistant work
- Coordinating of calendars for meetings
- HR benefit duties & benefit management
- Following up with insurance carriers on pending applications
- Completes & reviews pending Medicare supplement policies
- Prescription drug analysis for brokers to determine best plan for Medicare beneficiaries.
Provider Relation Team Leader
Genex Services
01.2016 - 01.2019
- Duties included, but not limited to: day to day problem solving techniques & immediate resolutions to customer issues & complex inquiries in a high-volume call center setting
- Assisted team members with questions & solutions for immediate resolutions
- Handled & resolved customer emails/phone calls from medical providers to interpret worker compensations bill review questions
- Liaison between medical providers & insurance carriers for resolving pending issues.
A/R Analyst-Corporate Collections
Genex Services
01.2015 - 01.2016
- Notified customer of delinquent accounts in a professional & courteous manner while establishing a working relationship
- Collaborated with Management and Account Executives to reduce open accounts receivable reducing balances by 20% by sending reporting for the justification of the charges.
Negotiation Specialist
Genex Services
01.2013 - 01.2015
- Identified large dollar medical bills to be negotiated for cost savings to the insurance carrier & contacted providers to discuss billed charges based on cost analysis & professional review creating up to 70% savings on workers compensations medical bills.
Bill Review Analyst
Genex Services LLC
01.2011 - 01.2013
- Reviewed bills for correct information including coding, proper billing, correct applications based on state guidelines- generating savings up to 80% for insurance carriers.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
Customer/ Client Services
Associated Insurance Plans
10.1994 - 12.2011
- Maintained university & college student accounts for existing accounts
- Hosted enrollments to advise & assist member enrollments
- Liaison for accounts & third-party administrators
- Billed members for account premiums & followed up on overdue premium payments
- Processed applications for health insurance
- Assisted with team training
- Assisted with reception/switchboard duties.
Education
Case Manager Certification (Life Insurance) -
National Association of Independent Life Brokerage Agencies (NAILBA)
Liberal Arts - undefined
Harper College
Palatine, IL12.1994
Skills
- Payroll and Benefit Administration
- Relationship Building
- Professional and mature
- Safety understanding
- Information Security
- Workflow Optimization
- Customer and client relations
- Office Administration
- Small group leadership
- Documentation And Reporting
- Data Entry and Analysis
- Spreadsheet Management
Volunteer Experience
Career And Business Services, Inc., Bill Review Analyst, 03/01/20, 07/01/20, Reviewed bills for correct information including coding, proper billing, correct applications based on state guidelines- generating savings up to 80% for insurance carriers.
Timeline
CAP Activity Leader (Part-time)
Arlington Heights Park District
10.2023 - Current
Life Insurance Case Manager
Fin Fit Life
08.2022 - 10.2023
Administrative Professional
Professional Insurance Producers
06.2020 - 08.2022
Provider Relation Team Leader
Genex Services
01.2016 - 01.2019
A/R Analyst-Corporate Collections
Genex Services
01.2015 - 01.2016
Negotiation Specialist
Genex Services
01.2013 - 01.2015
Bill Review Analyst
Genex Services LLC
01.2011 - 01.2013
Customer/ Client Services
Associated Insurance Plans
10.1994 - 12.2011
Case Manager Certification (Life Insurance) -
National Association of Independent Life Brokerage Agencies (NAILBA)
Liberal Arts - undefined
Harper College