Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Baskett

Reno,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep/Part time position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

27
27
years of professional experience

Work History

Baseball Field Employee

SK Baseball LLC
03.2023 - Current
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Directed ticket holders to seats and facility locations.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Reviewed tickets for authenticity and applicability to particular event.

Senior Member Resource Representative

Greater Nevada Credit Union
04.2020 - 11.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Trained Video Member Service Representatives in face-to-face transactions with members.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Member Experience Associate

AAA Mountain West Group
12.2015 - 04.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved customer issues through thorough dispute investigation.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Workforce Management Internet Assistant

AT&T
02.2009 - 04.2015
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Coordinated technical training and personal development classes for staff members.
  • Did onboarding for new employees.
  • Fostered positive work environment through comprehensive employee relations program.

Licensed Insurance Sales Agent

State Farm
02.1997 - 02.2008
  • Upsold additional products and services after identifying customer needs and requirements.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Obtained underwriting approval by completing application for coverage.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Generated quotes and proposals for clients to match individual needs.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

Education

Vocational - Law

Paralegal Program Certificate of Completion
Reno
09.2006

Licensed Certification To Sell Insurance. - Insurance Certification

Nevada School of Insurance
Reno, NV
02.2002

High School Diploma -

Ballard High School
Seattle, WA
06.1975

Skills

  • Cash Drawer Balancing
  • Customer Feedback
  • Wire Transfer
  • Administrative Duties
  • Exceptional Attention to Detail
  • Mobile Banking
  • Phone Call Answering
  • Visual Displays
  • Senior Call Center Rep

Timeline

Baseball Field Employee

SK Baseball LLC
03.2023 - Current

Senior Member Resource Representative

Greater Nevada Credit Union
04.2020 - 11.2022

Member Experience Associate

AAA Mountain West Group
12.2015 - 04.2020

Workforce Management Internet Assistant

AT&T
02.2009 - 04.2015

Licensed Insurance Sales Agent

State Farm
02.1997 - 02.2008

Vocational - Law

Paralegal Program Certificate of Completion

Licensed Certification To Sell Insurance. - Insurance Certification

Nevada School of Insurance

High School Diploma -

Ballard High School
Vicki Baskett