Vicki Belzer
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
29
29
years of professional experience
Work History
Supervisor, Bill Review Department, Risk Management
Publix Super Markets, Inc.
Lakeland, FL
02.2004 - 05.2023
- The function of this position is to coordinate the payment of medical bills of Workers Compensation Claims for more than 1300 stores in six different states
- This is a department of 7 employees, plus myself.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained compliance with company policies, objectives, and communication goals.
Bill Processor, Bill Review Department, Risk Management
Publix Super Markets, Inc.
02.1994 - 02.2004
- Member of the bill processing department.
Education
Bachelor of Science -
Tusculum College
Greeneville, TN05.1985
Skills
- Medical Coder class- not certified at this time- lack internship
- Proficient in Microsoft Office
- Organized and capable of future planning
- Self Starter and Self Motivated
- Fast Learner
- Expert in Workers Compensation coding and billing
- Familiar with rules of 7 different states, but expert in Florida laws
- Staff Management
- Process Improvement
- Training and Mentoring
- Complex Problem-Solving
- Critical Thinking
- Customer Service
- Problem Solving
- Performance Evaluation
- Organizational Skills
- Emotional Intelligence
Timeline
Supervisor, Bill Review Department, Risk Management
Publix Super Markets, Inc.
02.2004 - 05.2023
Bill Processor, Bill Review Department, Risk Management
Publix Super Markets, Inc.
02.1994 - 02.2004
Bachelor of Science -
Tusculum College