Vicki Blackmon
Loganville,PA
Summary
Dynamic leader with a proven track record at Blackmon Transportation Inc, enhancing operational efficiency and contractor performance. Expert in logistics coordination and fostering team leadership, I spearheaded initiatives that significantly reduced overhead costs and improved service delivery. Skilled in customer service and financial oversight, my strategic approach resulted in increased accountability and productivity.
Overview
16
16
years of professional experience
Work History
Administrator
Blackmon Transportation Inc
10.2014 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and dispatched equipment to meet delivery deadlines.
- Established an organized filing systems that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference.
- Collected, validated, and distributed information to contractors.
- Optimized customer service experience by delivering exceptional service to carrier company, customers and contractors through prompt response times and effective resolution efforts.
- Handled all incoming/outgoing calls.
- Entered and maintained departmental records in company database.
- Supervised contractors, offering guidance, feedback, and mentorship and served as a liaison between contractors and carrier dispatchers
- Managed human resources functions, including hiring, onboarding, and contractor evaluations for optimal team performance.
- Handled payroll and personnel databases.
- Troubleshot employee, carrier concerns and recommended corrective actions to resolve issues.
- Managed company schedule to coordinate calendar and arrange travel.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input.
- Reduced overhead costs through careful budget management and resource allocation.
- Evaluated customer needs and feedback to drive service improvements.
- Frequently inspected equipment to verify proper operation and scheduled equipment repairs and services.
Operations Manager
Bronson Methodist Hospital
01.2008 - 08.2014
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment and company culture.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic patients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, and marketing operations efficiently.
- Tracked scheduling trends and suggested enhancements to refine practice offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
BBA - Health Administration
Davenport University
Grand Rapids, MI08.2014
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Decision-Making
- Team Building and Leadership
- Schedule Coordination
- New Hire Onboarding
- Operations Management
- Financial Oversight
- Analytical Thinking
- Logistics Coordination
Timeline
Administrator
Blackmon Transportation Inc
10.2014 - Current
Operations Manager
Bronson Methodist Hospital
01.2008 - 08.2014
BBA - Health Administration
Davenport University
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