VICKI BLACKWELL-ROBISON
PLAIN CITY,UNITED STATES
Summary
Community Manager with over 8 years of experience in property management and operations, adept at leveraging strategic planning and process improvement to enhance efficiency and satisfaction. Demonstrates budget administration, marketing, and team leadership expertise, achieving significant occupancy and income growth through data-driven strategies. Committed to fostering a collaborative culture and optimizing community services to support resident engagement and retention.
Overview
27
27
years of professional experience
Work History
Operations Manager
Dali Crepes, LLC
11.2024 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Customer Service: Prioritized customer satisfaction by addressing complaints and ensuring high-quality service
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Community Property Manager
Neighborly Communities ( Neighborly Ventures)
11.2020 - 10.2024
- Boosted occupancy by 8% through strategic marketing and pricing while comps most comps were down -4%, by developing long-term strategic plans, positioning the community for sustainable growth and increased market influence.
- Enhanced net operating income by 23% via effective budget management by designing forward-thinking community development strategies, ensuring sustainable growth and a competitive market position.
- Achieved 93% satisfaction through strong resident and staff relationships, by developing strong relationships with residents, fostering a sense of belonging and promoting community cohesion.
- Facilitated open communication among residents through newsletters, meetings, and social media channels – strengthening community ties.
- Increased lease renewals with proactive communication and timely resolution of resident issues.
- Managed property maintenance tasks for a well-kept, visually appealing community.
- Created detailed budgets that accurately projected income and expenses for the property – enabling informed decision-making on financial matters.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
Property Manager
Sound Rental Homes & Investments, LLC
08.2016 - 09.2020
- Managed all aspects of the resident lifecycle for residential properties, handling resident complaints promptly and appropriately, calling in repairmen, and other support services.
- Marketed vacancies, screened resident, and enforced lease agreements
- Maintained positive landlord-resident relationships, ensuring clear communication and prompt resolution of any disputes.
- Reviewed contracts, managed payments, and processed lease renewals
- Conducted market research to ensure competitive pricing
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Sales Coordinator
Probar, LLC
03.2017 - 04.2020
- Work with both the Customer Service and Finance teams on all promotions and coordinate with the Marketing Department maintaining sales materials, swag and display needs
- Organizing all logistics for the sales team's for trade show events and prospective customers
- New Account Setup and handling customer inquiries and problem resolution.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Provide customer service and follow up for Top Accounts working with the sales teams and Sales Reps and Brokers
Office Manager
JR Trotter Excavation
10.2014 - 08.2017
- Managed all office administration and HR, including AP/AR, bank/credit card reconciliation, QuickBooks, and Blue Stake.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported Owner; assisted with construction contracts, draws, and payments
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Administrative Assistant/ Webstore Order Specialist
Action Target
06.2012 - 01.2014
- Performed a full range of administrative duties, including creating meeting minutes and agendas
- Assisted Sales Team with marketing packets distribution and supporting promotional events for local Law Enforcement agencies
- Managed order fulfillment, returns, and inquiries for B2B, national, and international customers
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Office Manager
Franklin County Medical Center
10.2009 - 09.2011
- Oversaw operations for 2 medical clinics and accounting staff, including disciplinary actions, merit reviews, payroll, onboarding, staff meetings, and professional development
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed insurance re-credentialing for both clinics
- Assisted in triaging patient and pharmacy calls for physician follow-up
Sales Agent & Office Manager
United American Insurance Company
02.2007 - 10.2008
- Sold Health, Life, and supplement insurance as a licensed Health and Life Insurance Agent
- Processed insurance applications and medical claims for insurance office
- Tracked and reported productivity metrics weekly
- Organized recruitment programs and special events hired and paid agents
Office Manager
Pavestone Company
10.2005 - 01.2007
- Managed A/P, A/R, Customer Service, and order entry teams for the Southwest division administering HR Function and managing the entire collections process
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assist in reconciliation of manufacture finished inventory, preproduction materials, and in process material inventory monthly.
- Work with both the Customer Service and Finance teams on all promotions and coordinate with the Marketing Department maintaining sales materials, swag and display needs.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Branch Manager
FedEx Office
11.2003 - 08.2005
- Branch operation and production needs supervising, hiring and training staff, creating initiatives to increase sales, productivity and customer satisfaction
- Oversaw all projects received from clients including managing project logistics and services
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Conducted monthly inventories of all shipping and printing supplies.
Regional Trainer
Ultimate Electronics
07.2003 - 10.2003
- Master Trainer for new $4.5M POS System (Oracle & Retail Net) and facilitated comprehensive training for trainers across a three-state region
- Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
- Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
- Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.
Regional Operations Manager
Ultimate Electronics
03.2000 - 06.2003
- Spearheaded regional operations for 26 stores across six states, encompassing Warehouse, Distribution Centers, Front-end Customer Service, and Delivery Truck operations. Managed over 180 employees.
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees. Including out of state locations once a month.
- Developed and monitored management goals, staffing budgets, and financial reports to drive regional performance
- Led market expansion efforts in Phoenix and OKC, including opening new stores, and establishing training and leadership development programs for warehouse and customer service staff
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
Regional Customer Service Manager
Ultimate Electronics
01.1998 - 02.2000
- Directed new sales staff training on finance and POS systems, and managed ongoing training for Customer Service Representatives (CSRs) and CSR Managers across the region
- Oversaw customer service programs, monitored performance metrics, established budgets, and integrated new policies to improve service delivery
- Reviewed and updated company policies regularly based on evolving industry standards, ensuring compliance at all times.
- Mentored junior team members on best practices for handling challenging situations, fostering an environment of continuous learning.
- Served on the merger team for the acquisition of Audio King (MN, SD, IA), contributing to customer service integration
- Conducted regular performance evaluations for staff members, offering guidance and coaching to drive professional growth, and did monthly audit inspections.
Education
UTAH REAL ESTATE LICENSEE - Real Estate
Stringham Schools
Salt Lake City, UT08-2020
BACHELOR OF SCIENCE - EXPERIENCE DESIGN MANAGEMENT, PSYCHOLOGY
Brigham Young University
Provo, UT12.2015
ASSOCIATE OF ARTS - MERCHANDISING MARKETING
Fashion Institute of Design & Merchandising
San Francisco, CA10-1992
Skills
- Team Development
- Systematic Process Improvement
- Property Operations Oversight
- Proficient in QuickBooks
- Customer Engagement
- Inventory Management
- Office Management
- Data Analysis in Excel
- Workflow Optimization
- Employee Relations Expertise
- Strategic Marketing Planning
- Financial Budgeting
- Strategic Problem Identification
- Strategic Team Guidance
- Operations monitoring
- Strategic Decision-Making
- Workplace Conflict Mediation
- Planning and implementation
- Staff management
- Compliance Strategy Execution
- Employee Engagement Techniques
- Staff development
- Advanced Skills in Microsoft Office
- Focused Achievement Planning
- Proficient in Interpersonal Communication
- Client Engagement
- Inventory control
- Workflow optimization
- Staffing Coordination
- Effective Organizational Leadership
- Employee Onboarding
- KPI Analysis
- Retail Management Expertise
- Administrative Coordination
- Budget Planning
- Effective Stakeholder Engagement
- Forecasting and scheduling
- Logistics and Inventory Coordination
- Document Management
- Building and facility management
- Contract Compliance Management
- Performance Assessment
- Expense Report Management
- Data Analysis
- Sales Experience
- Financial management
Accomplishments
• Managed project logistics to boost sales, productivity, and customer satisfaction within budget constraints
• Successfully opened 14 stores in four years, overseeing all project aspects.
• Served for 5 years as Regional Operations Manager, Regional Customer Service Manager, and System Trainer at Ultimate Electronics.
• Developed operational inspection procedures and conducted bi-monthly review meetings.
• Streamlined company efficiency by creating new hire procedures.
• Enhanced customer experience by outlining a Customer Service Experience Map for all departments.
Timeline
Operations Manager
Dali Crepes, LLC
11.2024 - Current
Community Property Manager
Neighborly Communities ( Neighborly Ventures)
11.2020 - 10.2024
Sales Coordinator
Probar, LLC
03.2017 - 04.2020
Property Manager
Sound Rental Homes & Investments, LLC
08.2016 - 09.2020
Office Manager
JR Trotter Excavation
10.2014 - 08.2017
Administrative Assistant/ Webstore Order Specialist
Action Target
06.2012 - 01.2014
Office Manager
Franklin County Medical Center
10.2009 - 09.2011
Sales Agent & Office Manager
United American Insurance Company
02.2007 - 10.2008
Office Manager
Pavestone Company
10.2005 - 01.2007
Branch Manager
FedEx Office
11.2003 - 08.2005
Regional Trainer
Ultimate Electronics
07.2003 - 10.2003
Regional Operations Manager
Ultimate Electronics
03.2000 - 06.2003
Regional Customer Service Manager
Ultimate Electronics
01.1998 - 02.2000
UTAH REAL ESTATE LICENSEE - Real Estate
Stringham Schools
BACHELOR OF SCIENCE - EXPERIENCE DESIGN MANAGEMENT, PSYCHOLOGY
Brigham Young University
ASSOCIATE OF ARTS - MERCHANDISING MARKETING
Fashion Institute of Design & Merchandising
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