Vicki Blake
Cobalt,CT
Summary
Dedicated to providing exceptional customer service in both the insurance field and the service industry.
Overview
36
36
years of professional experience
Work History
Sr. Claims Specialist
Amica Mutual Insurance Company
East Hartford, CT
05.1988 - 05.2024
- As part of the management team I actively contributed to create an environment where employees felt valued, supported and empowered to go above and beyond for our customers.
- Consistently made prompt contact, provided detailed explanation of the claims process, ensured timely and accurate payments and delivered professional service to all customers.
- Developed strong relationships with external partners such as appraisers, independent adjusters and attorneys facilitate effective claim handling processes.
Bartender
Hilltop BBQ
Moodus, CT
01.2010 - 11.2011
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes on nights, and weekends.
Bartender
Ireland's
Portland, CT
03.2001 - 04.2003
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Insurance And Risk Management
The Institutes
Boston Bartending School
Hartford, CT03.2001
High School Diploma -
East Hampton High School
East Hampton, CT06.1987
Skills
- Claims Management Expertise
- Insurance policy knowledge
- Investigative abilities
- Legal Compliance
- Strong multitasking
- Customer Service
- Highly reliable
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Team player attitude
Timeline
Bartender
Hilltop BBQ
01.2010 - 11.2011
Bartender
Ireland's
03.2001 - 04.2003
Sr. Claims Specialist
Amica Mutual Insurance Company
05.1988 - 05.2024
Insurance And Risk Management
The Institutes
Boston Bartending School
High School Diploma -
East Hampton High School