- Music
- I like trying new recipes and food trends
- Playing golf
Vicki Bradshaw
AMARILLO,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail oriented and a fast learner.
Overview
19
19
years of professional experience
Work History
Billing Specialist
City Of Amarillo
12.2019 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
Credit and Collection Supervisor
City of Amarillo
04.2006 - 12.2019
- Improved overall debt recovery with proactive communications and persistent followups.
- Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
- Negotiated favorable payment terms with customers, balancing business needs and client relationships.
- Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments.
- Evaluated staff performance periodically through objective metrics such as collection target achievements and customer feedback, fostering a results-driven culture within the team.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth and development.
- Established clear performance goals for the team that aligned with organizational objectives, driving success through focused effort and accountability.
Education
High School Diploma -
Tascosa High School
Amarillo, Tx06-2006
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Relationship building
- Record preparation
- Research and due diligence
- Team collaboration
- Records organization and review
- Audit procedures
- Decision-making
- Proficient in software (Workday, microsoft teams)
- Problem-solving
- Attention to detail
Interests
Timeline
Billing Specialist
City Of Amarillo
12.2019 - Current
Credit and Collection Supervisor
City of Amarillo
04.2006 - 12.2019
High School Diploma -
Tascosa High School
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