Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Bundy

Youngstown,OH

Summary

Dynamic Banking Customer Service Representative with a proven track record at Chase Bank, excelling in fraud prevention and compliance awareness. Demonstrated strong numeracy skills while efficiently resolving customer issues, enhancing digital banking experiences, and maintaining client confidentiality. Recognized for reducing wait times and improving customer satisfaction through effective communication and sales proficiency. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

40
40
years of professional experience

Work History

Banking Customer Service Representative

Chase Bank
07.1981 - 07.2021
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.

Education

High School Diploma -

Cardinal Mooney High School
Youngstown, OH
06-1974

Skills

  • Compliance awareness
  • Sales proficiency
  • Strong numeracy skills
  • Client confidentiality

Timeline

Banking Customer Service Representative

Chase Bank
07.1981 - 07.2021

High School Diploma -

Cardinal Mooney High School