Vicki Burchett
Columbus,OH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Fraud Specialist
Chase Bank
08.2017 - 09.2019
- Inbound call center. Received customer calls regarding account restrictions and or account closure.
- Conducted thorough customer interviews into suspected fraudulent activities, reviewed suspicious individual transactions resulting in timely resolution of cases.
- Determined if customer was a good risk to the bank. If not the account was permanently closed and customer relationship ended.
Unemployed
Unemployed
05.2017 - 08.2017
- Attending college on-line and aggressively applying for employment
Disability Claims Adjudicator
State of Nevada, DETER, SSA Claims
08.2016 - 05.2017
- Reviewed medical records meticulously for accurate interpretation of claimants'' functional abilities and limitations.
- Responded to telephone and written inquiries from clients, insurance carriers, claimants, attorneys, repair shops, appraisers, physical damage experts and physicians within statutory requirements.
- Conducted thorough investigations to confirm validity of claims, minimizing instances of fraud.
- Managed a high volume of cases effectively, prioritizing tasks and meeting strict deadlines consistently.
- Collaborated with medical professionals to gather crucial information for accurate claim assessments.
- Identified and forwarded claims to specialized internal resources for medical review.
- Applied fundamental liability concepts, practices and procedures of state or federal laws and requirements.
- Communicated with various parties involved in the claims process, fostering strong working relationships.
- Requirements: Each week ten new cases added to caseload. Each week three cases must close.
Employment and Training Specialist
State of Nevada, Welfare, Support Services
09.2015 - 08.2016
- Conducted employment training for Cash Assistance participants within the Supportive Program.
- Monitored progress within training program, provided guidance of filling out employment applications, how to read job descriptions and know the expectations required for the position.
- Coached and mentored recipients of the State and Federal requirements of complete participation within the program. The requirements were getting a job, to further their education by attending GED classes or obtaining a college education, or volunteering at a contracted community organization.
- Developed training handbooks, computer tutorials and reference materials.
- Provide transportation assistance, specialized tool requirements, clothing requirements, and daycare so recipient could attend the mandated activity.
- If recipient could not fulfill the requirement, their cash assistance was suspended for three months and must begin the requirement again to obtain monthly cash assistance.
Employment and Training Specialist
State of Nevada, Welfare, Supportive Services
09.2014 - 09.2015
- Conducted employment training for SNAP participants within the Supportive Program.
- Monitored progress within training program, provided guidance of filling out employment applications, how to read job descriptions and know the expectations required for the position.
- Coached and mentored recipients of the State and Federal requirements of complete participation within the program. The requirements were getting a job, to further their education by attending GED classes or obtaining a college education, or volunteering at a contracted community organization.
- Developed training handbooks, computer tutorials and reference materials.
- Provide transportation assistance, specialized tool requirements, clothing requirements, and daycare so recipient could attend the mandated activity.
- If recipient could not fulfill the requirement, their SNAP benefits were suspended for three months and must begin the requirement again to obtain SNAP assistance.
Community Manager
Ascentia Real Estate Investment Company
03.2012 - 09.2014
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff and groundskeeper completing timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Responded to Common Area Maintenance (CAM) inquiries.
- Striving to maintain tenant lot rent in a mobile home community, gave vacant mobile homes to approved applicants.
Group Supervisor 2
State of Nevada, Department of Children and Family
06.2008 - 04.2010
- Provide safety, supervision, and task oriented to wards of the state adhering to state guidelines.
- Worked on female recidivism cottage (returnees). Assigned a case load of inmates.
- Counsel with youth girls, provide behavioral expectations, chore expectations, and conflict resolution training.
- Escort groups to formal education on campus, cafeteria for three meals a day, recreation activities (kickball, softball, basketball, and hiking, etc.). Escort via van transportation to medical appointments, etc. as needed.
- Provide hygiene classes and other types of training classes.
- Oversee group sessions and one on one sessions with case load.
- Provide parole recommendations once released.
- As necessary, Passive Restraint Training (PRT), as needed with an unruly ward.
- Write incident reports, document any unacceptable behavior, counsel with youth, and monitor each room in lockdown.
Group Supervisor 1
State of Nevada, Department of Children and Family
08.2007 - 08.2008
- Provide safety, supervision, and task oriented to wards of the state adhering to state guidelines.
- Worked on female recidivism cottage (returnees). Assigned a case load of inmates.
- Counsel with youth girls, provide behavioral expectations, chore expectations, and conflict resolution training.
- Escort groups to formal education on campus, cafeteria for three meals a day, recreation activities (kickball, softball, basketball, and hiking, etc.). Escort via van transportation to medical appointments, etc. as needed.
- Provide hygiene classes and other types of training classes.
- Oversee group sessions and one on one sessions with case load.
- Provide parole recommendations once released.
- As necessary, Passive Restraint Training (PRT), as needed with an unruly ward.
- Write incident reports, document any unacceptable behavior, counsel with youth, and monitor each room in lockdown.
DMV Supervisor 1
State of Nevada, Department of Motor Vehicles
07.2002 - 08.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ11.2020
MBA - Business Administration
Grand Canyon University
Phoenix, AZ06.2018
Bachelor of Science - Management
University of Phoenix
Tempe, AZ01.2015
Skills
- Verbal and written communication
- Telephone and email etiquette
- Procedure review
- Dispute Resolution
- Report Writing
- Teamwork and Collaboration
- Attention to Detail
- Task Prioritization
- Business Meeting Proctor
Timeline
Fraud Specialist
Chase Bank
08.2017 - 09.2019
Unemployed
Unemployed
05.2017 - 08.2017
Disability Claims Adjudicator
State of Nevada, DETER, SSA Claims
08.2016 - 05.2017
Employment and Training Specialist
State of Nevada, Welfare, Support Services
09.2015 - 08.2016
Employment and Training Specialist
State of Nevada, Welfare, Supportive Services
09.2014 - 09.2015
Community Manager
Ascentia Real Estate Investment Company
03.2012 - 09.2014
Group Supervisor 2
State of Nevada, Department of Children and Family
06.2008 - 04.2010
Group Supervisor 1
State of Nevada, Department of Children and Family
08.2007 - 08.2008
DMV Supervisor 1
State of Nevada, Department of Motor Vehicles
07.2002 - 08.2005
Master of Science - Psychology
Grand Canyon University
MBA - Business Administration
Grand Canyon University
Bachelor of Science - Management
University of Phoenix
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