Vicki Carter
Wichita,Ks
Summary
Dependable and dedicated lead with team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
8
8
years of professional experience
Work History
Team Lead
Northern Tool + Equipment
Wichita, Kansas
06.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assistant Store Manager
Shoe Carnival
Wichita, Kansas
03.2022 - 06.2024
- Managed day-to-day operations of the store, including customer service, and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Security Guard
Safety and Security Services Inc
Wichita, Kansas
07.2017 - 03.2022
- Monitored access control points.
- Provided customer service assistance to staff and visitors in a professional manner.
- Issued visitor badges and access cards to authorized personnel.
- Answered questions from the public regarding facility rules and regulations.
- Protected entrances by scanning individuals and bags via manual checks.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
South High School
Wichita, KSSkills
- Customer Relations
- Store Organization
- Shift Scheduling
- Staff Supervision
- Store Opening and Closing
- Hiring and Training
- Employee Scheduling
- Retail Operations
- Customer Service
- POS Systems
- Attention to detail
- Coaching and mentoring
- Workplace safety
- Complaint resolution
- Employee training
- Loss prevention
- Problem-solving
- Teamwork
- Team motivation
- Cash handling
Affiliations
- Spending time with my grandkids
Languages
English
Professional
Education and Training
other
References
References available upon request.
Timeline
Team Lead
Northern Tool + Equipment
06.2024 - Current
Assistant Store Manager
Shoe Carnival
03.2022 - 06.2024
Security Guard
Safety and Security Services Inc
07.2017 - 03.2022
South High School
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