Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICKI CHARLES

Welch,OK

Summary

Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. My goal is to gain a key position where I can utilize and expand upon my skills in; but not limited to administrative tasks, customer service, employee relations training, and personnel management; within an organization where I can further my career. I currently have almost 15 years dedicated to serving our community in a variety of areas with the Department of Human Services. Possess a strong understanding of Early Child Hood Development and its importance and everyday role in Oklahoma Child Care Programs. As well as a history with the Department of Human Services and our role in supporting communities and families by upholding standards in safety and education. My experience in human resources and business management and administrative duties have only been fostered and expanded upon during my time with DHS including employee reports and staffing forms, employee orientation, safety, and training. The ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions and to help evaluate and maintain safety. Superior communication written and verbal skills to effectively interact with all people involved in the organization. I believe that my past experience and lifestyle have given me knowledge of business and agriculture and their importance in our society, common sense, and a genuine and strong work ethic as well as an ability to adjust and communicate effectively to a diverse set of individuals and team members that we serve in our area.

Overview

17
17
years of professional experience

Work History

Child Care Licensing Specialist and III

OKDHS
11.2015 - Current
  • I have held a position in ChildCareServices for the past 7 years
  • For the last 2 years, I have held the assistant to the supervisor position for our unit
  • In this position, I have been responsible for providing coverage in many different areas in our region of the state and helped facilitate and cover vacant positions
  • I make it a personal goal to create a strong working relationship with these providers
  • I feel that having a good working relationship allows us to discuss any non-compliances directly and work jointly to make corrections to the facility to better serve our communities in providing quality child care
  • I have conducted training in many different facilities in our service area and worked with our community partners in a wide array of different events, ranging from training to conferences, public speaking, distributing resources, and general community involvement.
  • I feel that this role in the unit has allowed me to expand my leadership skills as well as be a resource to both my coworkers and providers who have come to trust and utilize my guidance communication and judgment in the field.

Social Services Specialist

Rogers/Craig Co
12.2008 - 11.2015
  • I held several positions in Family Support for almost 7 years at DHS
  • Responsible for providing social services to families by assessing needs and determining eligibility for specific Family Support programs and services
  • Research, assess, & determine income eligibility including managing a caseload required both broad and specialized knowledge of all social services programs
  • Manage all services assigned to families while still maintaining the county's high standards of customer service, accuracy, and timeliness
  • Maintain knowledge of community resources in order to make appropriate referrals
  • To assist in the resolution of employee relations issues
  • In this role, I am responsible for taking job orders and assigning the best associates to fill the client’s needs
  • With quality placement, I build a strong relationship with the client and increased the probability of continued business
  • In this position, I also build upon my relationship with our clients, by handling and resolving any problems that might arise with associates
  • Building a strong relationship with our associates is also an important duty in this position this can range from maintaining personnel files, to giving guidance on job function, in doing this I hope that I assist in retraining quality associates as well as guiding them in work ethic
  • Having an open line of communication with both clients and associates ensures a happier more productive work environment for all
  • Perform administrative tasks such as:
  • Generate reports as requested
  • Maintain files
  • Monitor time cards, resolve errors, process payroll and accurate delivery of paychecks
  • Ensuring accurate completion of other assigned tasks

Staffing Consultant

Express Employment Professionals
09.2007 - 09.2008
  • To be a vital assistant in accomplishing the goals and objectives of the office
  • Through recruiting new associates, the screening process, and quality assigning to ensure the best placement for our clients
  • Assist in the resolution of employee relations issues
  • In this role, I am responsible for taking job orders and assigning the best associates to fill the client’s needs
  • With quality placement, I build a strong relationship with the client and increased the probability for continued business
  • In this position, I also build upon my relationship with our clients, by handling and resolving any problems that might arise with associates
  • Building a strong relationship with our associates is also an important duty in this position this can range from maintaining personnel files, to giving guidance on job function, in doing this I hope that I assist in retraining quality associates as well as guiding them in work ethic
  • Having an open line of communication with both clients and associates ensures a happier more productive work environment for all
  • Perform administrative tasks such as:
  • Generate reports as requested
  • Maintain files
  • Monitor time cards, resolve errors, process payroll and accurate delivery of paychecks
  • Ensuring accurate completion of other assigned tasks

Human Resources Assistant

Eaton Corporation
12.2006 - 09.2007
  • Recruited to assist with the closure of Eaton Corporation Vinita, Oklahoma facility
  • Gained experience with, but not limited to providing administrative support in areas of benefits, FMLA, disability, and the first point of contact for employees
  • Assist with the resolution of employee relations issues
  • Responsible for employee communications and updating the HR television monitor
  • Work closely with payroll to ensure new hires, terms, and all personnel changes took effect timely and accurately
  • Perform administrate tasks such as:
  • Generate reports monthly and as requested
  • Maintain files (personnel, benefits, worker’s comp, STD, LTD, etc.)
  • Monitor unemployment claims
  • Responsible for upkeep of temporary employees
  • Well-versed with Eaton’s HR operating systems (i.e
  • Joe, HR Toolbox, E-Star, etc.)

Human Resources Coordinator

Cinch Connecters
06.2006 - 12.2006
  • Provided support to the unit Human Resources Manager
  • Was responsible for various HR tasks such as: managing employee files, completing new hire paperwork, generating reports, handling employee questions, and other essential job duties including HRIS data entry
  • Chaired as the first-line of contact for potential new employees and current employees with general questions
  • Managed all administrative functions including data entry (HRIS), regulatory tracking of OSHA standards, and other safety programs
  • Worked closely with supervisors in managing the processes for new employees; to foster a positive attitude toward company goals
  • Managed worker’s compensation claims
  • Prepared confidential material for grievance and other personnel-related meetings.

Education

Bachelor of Science - Human Resources And Business Management

Rogers State University
2005

Associate of Science - Agricultural Business And Management

Northeastern Oklahoma A & M College
12.2001

Skills

  • Knowledge of regulatory agencies policy and best practices
  • Commitment to continuous professional improvement
  • Critical thinking and problem-solving
  • Lesson Plan Review and Implementation
  • Active Listening
  • Communication
  • Organization
  • Resilience and Adaptable
  • Flexibility
  • Self Motivated

Timeline

Child Care Licensing Specialist and III

OKDHS
11.2015 - Current

Social Services Specialist

Rogers/Craig Co
12.2008 - 11.2015

Staffing Consultant

Express Employment Professionals
09.2007 - 09.2008

Human Resources Assistant

Eaton Corporation
12.2006 - 09.2007

Human Resources Coordinator

Cinch Connecters
06.2006 - 12.2006

Bachelor of Science - Human Resources And Business Management

Rogers State University

Associate of Science - Agricultural Business And Management

Northeastern Oklahoma A & M College
VICKI CHARLES