Vicki Childs
Shenandoah Junction,WV
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel Old Country Store. Proven ability to multitask and prioritize tasks effectively, ensuring high-quality service and customer satisfaction. Experienced in POS system operations and training new staff to uphold restaurant standards.
Overview
19
19
years of professional experience
Work History
Server/Prep Cook/To-Go Specialist
Cracker Barrell Old Country Store
02.2006 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Ensured consistent food quality by strictly following recipes and presentation standards.
Assistant Manager/Server
Mountain View Diner
11.2005 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained POS system making sure of product and pricing accuracy, and keeping staff information updated.
- Typed reports and forms when needed.
- Made sure office supplies and report forms were kept stocked.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Takoma Academy
Takoma Park, MDMedical Secretarial/Office Administration
Columbia Union College
Takoma Park, MDSkills
- Strong work ethic
- Multitasking and organization
- Exceptional customer service
- Point of sale (POS) system operations
- Task prioritization
- Type 53 wpm
Timeline
Server/Prep Cook/To-Go Specialist
Cracker Barrell Old Country Store
02.2006 - Current
Assistant Manager/Server
Mountain View Diner
11.2005 - 01.2025
High School Diploma -
Takoma Academy
Medical Secretarial/Office Administration
Columbia Union College
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