Vicki Church
Erie,PA
Summary
I am a dedicated and experienced Certified Recovery Specialist with previous management skills. Over 5 years of experience in the drug and alcohol field and 2 years of management skills. Highly motivated and wanting to grow from where I am today. Having previous experience in overseeing others and training them to further their own knowledge.
Passionate person, dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a supervisor position. Ready to help the team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, improving time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Certified Recovery Specialist
Pyramid Healthcare
10.2022 - Current
- Shared personal experience and strength to provide client with hope they can succeed.
- Directed client well-being checks and documented notes.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Provided support to clients with drug and alcohol abuse issues.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Maintained safety and program structure by monitoring individuals' activities.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Supported clients with compassionate, empathetic face-to-face Peer support.
- Planned appropriate treatment and discharge schedules to maximize success.
- Collaborated with staff to help support the client on a full circle of care.
- Worked in warm-hand-off helping to connect clients with further support upon discharge.
- Facilitated group in inpatient setting.
- Connected with other entities to work with and provide added support to clients.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Developed goal-oriented recovery plans to help improve clients' level of functioning.
- Provided clients transportation to and from appointments.
- Attended Treatment court and other court hearings for OCY or criminal court as an added support.
- Attended Recovery meetings and events with clients to help get them involved with the community. Helping to build their foundation of recovery with others within the recovery community.
Monitor Officer
Gateway Rehabilitation Center
03.2022 - 10.2022
- Attended to needs of Re-Entrants and informed personnel of unusual behavior or health problems.
- Provided mental, emotional and physical support using positive reinforcement.
- Monitored conduct of Re-Entrants to maintain discipline and safety.
- Communicated with Staff of backgrounds, medical problems and behaviors.
- Monitored Medications.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Promoted safety by identifying potential conflicts.
- Conducted intakes of new Re-Entrants and helped coordinate LOC.
Certified Recovery Specialist
UPMC Western Behavioral Health At Safe Harbor
07.2018 - 03.2022
- Provided personal experience to help with clients hope that they can overcome their addictions and behaviors.
- Representative of outreach at community functions and Local Events.
- Shared personal story to newly hired nurses and doctors at the UPMC hospital for trainings.
- Worked in Warm-Hand-Off at UPMC Hamot hospital when a patient was there for overdose or alcohol abuse.
- Directed client well-being checks and documented notes.
- Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
- Conducted telephone admission screenings and offered related client assistance.
- Maintained safety and program structure by monitoring individuals' activities.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Met clients where they are at and had mobile capability.
- Attended recovery meetings and other events with clients to help with community support and outreach.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Tracked client participation in treatment services to identify attendance issues.
- Planned appropriate treatment and discharge schedules to maximize success.
- Collaborated with clinical staff to help with wrap around services and support.
- Trained new CRS's and helped navigate the rules and regulations to provide added success to the newly hired staff.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Developed individual treatment goals based on history and diagnosis.
- Provided support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Completed required documentation for continued service coverage by insurance companies to meet deadlines.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Utilized personal experience and helped with behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
Food Service Manager
Country Fair Inc.
07.2016 - 07.2018
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards and regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Collaborated with other departments to coordinate events and promotions.
- Worked on Food safety committee.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Education
Certified Recovery Specialist - Certified Recovery Specialist
Pennsylvania Certification Board
Erie, PA09.2017
GED -
Pennsylvania Department of Education
Erie, PA01.2008
Skills
- Community Resources
- Clinical Documentation
- Case Management
- Progress Reporting
- Goal Setting
- Patient Advocacy
- Crisis Intervention
- Providing Community Referrals
- Group Facilitation
- Crisis Management
- Crisis Response
- Trauma Response
- Staff Development
- Financial Management
- Workforce Management
- Marketing
- Strategic Planning
- Expectation Setting
- Verbal and Written Communication
- Staff Management
- Lead Generation
- Team Leadership
- Problem-Solving
- De-Escalation Skills
- Schedule Preparation
- Staff Supervision
- Operations Oversight
- Team Oversight
- Staff Training
- Effective Leader
- Relationship Building
- Motivation
- Problem Resolution
Timeline
Certified Recovery Specialist
Pyramid Healthcare
10.2022 - Current
Monitor Officer
Gateway Rehabilitation Center
03.2022 - 10.2022
Certified Recovery Specialist
UPMC Western Behavioral Health At Safe Harbor
07.2018 - 03.2022
Food Service Manager
Country Fair Inc.
07.2016 - 07.2018
Certified Recovery Specialist - Certified Recovery Specialist
Pennsylvania Certification Board
GED -
Pennsylvania Department of Education
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