Vicki Clark

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and assisted with patient inquiries.
• Performed data entry and maintained accurate patient records.
• Use Net Health/Redoc and Medhost computer systems
• Work with insurance information and other patient documentation
• Provide support to co-workers in the Physical Therapy Department and in other sections of the hospital

• Facilitated patient admissions by verifying insurance information and collecting necessary documentation.
• Coordinated communication between patients and healthcare providers to ensure seamless admission process.
• Processed patient registrations accurately while maintaining confidentiality of sensitive information.
• Managed electronic health records system to enhance data retrieval efficiency and accuracy.
• Provided excellent customer service to patients and their families during the registration process.
• Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
• Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
• Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
• Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
• Streamlined patient admissions by accurately collecting and verifying insurance information.
• Registered patients for labs, surgeries and radiology.
• Verified patient insurance eligibility and entered patient information into system.
• Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
• Provided excellent customer service to patients and medical staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Trained new staff on filing, phone etiquette and other office duties.
• Resolved customer complaints using established follow-up procedures.

I worked in the Business Office for a few months.

Performed data entry duties related to the hospital billing department.

Worked with patient and billing information.

Maintained accurate records and assisted with billing-related tasks.

• Entered and maintained accurate data across various systems to support operational efficiency.
• Reviewed and verified data entries for completeness and accuracy, ensuring high-quality output.
• Utilized software tools to streamline data processing tasks, enhancing productivity.
• Collaborated with team members to identify discrepancies and resolve data-related issues swiftly.
• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Operated point-of-sale system efficiently for order processing and payment transactions.
• Collaborated with team members to ensure timely service during peak hours.
• Assisted in food preparation and maintained cleanliness of workstations and dining areas.
• Followed safety protocols and adhered to health regulations to maintain food quality standards.
• Adapted quickly to changing menu items and seasonal offerings, enhancing customer experience.
• Supported training of new team members on operational procedures and best practices.
• Greeted guests pleasantly and answered menu questions.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Prepared food orders, cooking on the grill and operating fry station.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.